Application Support And Maintenance - IBM Tivoli

NTT DATA, Inc.; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IBM Tivoli Support Engineer required to provide L2/L3 production support for Tivoli applications from Noida, Bangalore or Hyderabad. The role includes monitoring services, troubleshooting incidents, and performing RCA for critical issues within a 24x7 shift roster including weekends.

You will support installation, configuration, patching and maintenance, write automation scripts, and collaborate with database teams for Tivoli connectivity and performance.

Qualifications

• IBM Tivoli administration, configuration and monitoring skills.
• Strong Linux/Unix command-line troubleshooting abilities.
• Shell scripting for automation and monitoring tasks.
• Python scripting for support automation.
• Database connectivity and SQL basics.
• Networking and connectivity troubleshooting (TCP/IP).

Responsibilities

• Provide L2/L3 production support for Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs and health.
• Troubleshoot application/service failures and connectivity issues.
• Perform service start/stop, configuration changes and maintenance.
• Investigate incidents using application and OS logs.
• Write/runbooks and SOPs; perform RCA for critical issues.
• Support installation, patching, upgrades and maintenance.
• Troubleshoot Linux/Unix, DB, network, FS, CPU and memory issues.
• Develop Shell/Python scripts for monitoring and automation.
• Coordinate with DB teams for Tivoli connectivity/performance.
• Handle tickets via ITSM processes; participate in on-call support.
• Coordinate with IBM/vendor for complex product issues.

Skills

IBM Tivoli Administration

Linux/Unix troubleshooting

Shell scripting

Python scripting

SQL basics

Networking TCP/IP

Job description

Job Description:

IBM Tivoli Support Engineer – Job Description

Role: IBM Tivoli Support Engineer / Application Support Engineer

Support Level: L2/L3

Experience: Typically 4–8 years

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster including weekend support.

Key Responsibilities

• Provide L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Work with database teams for Tivoli-related database connectivity and performance issues.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on-call/production support and major incident troubleshooting as required.
• Coordinate with IBM/vendor support for complex product issues.

Required Technical Skill Set

• IBM Tivoli Administration, configuration, monitoring and troubleshooting
• Linux/Unix Strong command-line and system troubleshooting
• Shell Scripting Bash/Korn shell scripting and automation
• Python Basic-to-intermediate scripting for support automation
• Database SQL fundamentals; DB connectivity and troubleshooting
• Networking TCP/IP, DNS, ports, firewall and connectivity troubleshooting