Application Support Engineer

eMeasurematics Pvt Ltd.; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

eMeasurematics Pvt Ltd. in Mumbai is seeking a proactive Technical Support Specialist to own customer issues from report to resolution. You will install and configure software, networks and applications, monitor systems, and respond to support calls with clear resolutions.

The role involves on-site visits across India, rotational shifts, and close collaboration with clients. The position offers ongoing exposure to a variety of enterprise software environments and requires readiness for travel

Qualifications

• Must be able to take ownership of customer issues and resolve them.
• Install, configure software, networks and applications for clients.
• Continuously monitor and maintain systems.
• Respond to technical support calls and communicate resolutions.
• Diagnose and troubleshoot system, network, and software problems.
• Support rollout of new applications.
• Keep records of issues and solutions for future reference.
• Excellent written and verbal communication skills.

Responsibilities

• Installation, maintenance, and corrective maintenance visits at customer sites across India.
• Handle software-related requests and troubleshoot issues.

Skills

Customer issue ownership

Problem resolution

Excellent communication

Customer support

Software installation

System maintenance

On-site visits

Rotational shift

Tools

MySQL

Oracle

MongoDB

Python

UML

MS Word

MS Excel

Job description

Primary Competency

• Take ownership of customer issues reported and see problems through to resolution.
• Install and configure software, networks and applications.
• Continuously monitor and maintain systems.
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues.
• Diagnose and troubleshoot system and network problems, software faults or hardware complications.
• Support the roll-out of new applications.
• Keep a record of issues, along with solutions, to refer back to in future instances.
• Excellent written and verbal communication skills
• Handle software-related requests for assistance (problems).
• Troubleshoot software and identify root causes of software problems.
• Installation / maintenance / corrective / emergency maintenance visits at customer sites (all over India) for eMeasurematics products.
• Rotational shift
• Site visits

Technical Skill Requirements

• Good Knowledge of RDBMS like MySQL / Oracle.
• Good Knowledge of NO SQL databases like Mongo db.
• Good knowledge of Python.
• OOPs concepts
• Understanding of Flow Charts, UMLs etc
• Good knowledge of MS-Word and MS-Excel.