Application Support Engineer

QualityKiosk; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

QualityKiosk is seeking an Application Support Engineer in Mumbai to provide Level 1 support for applications and production environments. You will monitor health, investigate incidents, run SQL queries for data validation, and generate reports.

You’ll coordinate with development, infrastructure, and database teams to resolve issues, track incidents to SLA, and document steps and resolutions in the knowledge base.

Qualifications

• 1–3 years of experience in application support.
• Experience with SQL queries for data validation and troubleshooting.
• Ability to monitor production environments, health, and alerts.

Responsibilities

• Provide Level 1 support for applications and production environments.
• Monitor application health, system alerts, and service availability.
• Investigate incidents and service requests raised by users.
• Execute SQL queries for data validation, troubleshooting, and report generation.
• Perform basic data corrections and updates as per approved procedures.
• Analyse application logs and identify root causes of issues.
• Coordinate with development, infrastructure, and database teams for issue resolution.
• Track incidents and maintain SLA compliance.
• Prepare daily, weekly, and monthly support reports.
• Document issues, troubleshooting steps, and resolutions in the knowledge repository.

Skills

Level 1 support

SQL queries

Incident management

Monitoring

Documentation

Job description

Application Support EngineerR-0045882-02CE (Support Services)MumbaiPosted On 09 Oct 2026End Date 08 Dec 2026Required Experience1 - 3 yearsBasic SectionNo. Of Openings1DesignationApplication Support EngineerClosing Date 08 Dec 2026OrganisationalMainBUReliability EngineeringSub BUCE (Support Services)CountryIndiaRegionIndiaStateMaharashtraCityMumbaiWorking LocationMaladClient LocationNASkillsSkillAPMHighest EducationNo data availableCERTIFICATIONNo data availableWorking LanguageNo data availableJOB DESCRIPTIONKey Responsibilities • Provide Level 1 support for applications and production environments. • Monitor application health, system alerts, and service availability. • Investigate incidents and service requests raised by users. • Execute SQL queries for data validation, troubleshooting, and report generation. • Perform basic data corrections and updates as per approved procedures. • Analyse application logs and identify root causes of issues. • Coordinate with development, infrastructure, and database teams for issue resolution. • Track incidents and maintain SLA compliance. • Prepare daily, weekly, and monthly support reports. • Document issues, troubleshooting steps, and resolutions in the knowledge repository.