Application Support Engineer

Accenture in India; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking an Application Support Engineer in Mumbai to independently identify and resolve issues across critical business systems. The role emphasizes proactive monitoring, root cause analysis, and collaboration with multiple teams to ensure system stability and business continuity.

The candidate should have hands-on experience with Spring Boot, troubleshooting, and RESTful services, with strong communication skills to interact with both technical and non-technical

Qualifications

• Must To Have Skills: Proficiency in Spring Boot.
• Strong understanding of application lifecycle management and troubleshooting techniques.
• Experience with monitoring tools and log analysis to identify root causes of issues.
• Ability to work with databases and perform queries to support application diagnostics.
• Familiarity with RESTful services and microservices architecture.
• Good communication skills to effectively interact with technical and non-technical stakeholders.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of process improvements to enhance system reliability.
• Support junior team members by sharing knowledge and providing guidance.

Skills

Spring Boot

Education

15 years full time education

Job description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Spring Boot

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document findings and resolutions to build a knowledge base for future reference.
• Assist in the implementation of process improvements to enhance system reliability.
• Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Spring Boot.
• Strong understanding of application lifecycle management and troubleshooting techniques.
• Experience with monitoring tools and log analysis to identify root causes of issues.
• Ability to work with databases and perform queries to support application diagnostics.
• Familiarity with RESTful services and microservices architecture.
• Good communication skills to effectively interact with technical and non-technical stakeholders.

Additional Information:

• The candidate should have minimum 3 years of experience in Spring Boot.
• This position is based at our PDC5A - SEZ location.
• A 15 years full time education is required.