Application Support Engineer

8118 ASOL - Kolkata SEZ Company; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture in Kolkata is looking for an Application Support Engineer to diagnose and resolve issues across critical business systems. You will collaborate with team members to troubleshoot software problems, analyze performance, and ensure smooth operation of applications to support business needs.

The role emphasizes SME-level independence, participation in team discussions, and ongoing learning to apply best practices and new technologies. Based at our Kolkata office.

Qualifications

• 3+ years of experience in IBM Cognos TM1 and MS SQL Server Stored Procedures.
• Strong analytical and problem-solving abilities.
• Familiarity with the software development lifecycle and methodologies.

Responsibilities

• Act as SME and work autonomously on assigned modules.
• Participate actively in team discussions and problem solving.
• Provide solutions to workflow-related issues and bottlenecks.
• Document processes and solutions to aid team knowledge.
• Engage in continuous learning to stay current with technologies.

Skills

IBM Cognos TM1

MS SQL Server Stored Procedure

Analytical skills

Database management

SDLC familiarity

Team collaboration

Education

15 years full time education

Job description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Cognos TM1 Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in IBM Cognos TM1, MS SQL Server Stored Procedure
• Strong analytical skills to diagnose and resolve software issues.
• Experience with database management and data analysis.
• Familiarity with software development life cycle and methodologies.
• Ability to work collaboratively in a team environment.

Additional Information

• The candidate should have minimum 3 years of experience in IBM Cognos TM1, MS SQL Server Stored Procedure
• This position is based at our Kolkata office.
• A 15 years full time education is required. 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture