Application Support Engineer

Accenture in India; Jaipur; On-site; INR 500,000 - 900,000; Full time

Job summary

Accenture in India is looking for an Application Support Engineer to troubleshoot and optimize multiple components of critical business systems. You will collaborate with cross-functional teams to resolve issues, analyze system logs, and implement fixes to maintain high performance and reliability.

The role requires strong firewall knowledge (Fortigate/Palo Alto), switching/routing expertise, cloud, scripting, and SSL VPN skills, along with excellent communication and ownership of tasks.

Qualifications

• Strong technical expertise in configuring and troubleshooting firewalls (Fortigate or Palo Alto).
• Strong knowledge of configuring and troubleshooting Switching and Routing.
• Cloud Technology knowledge.
• Scripting knowledge.
• Wireless Technology knowledge.
• SSL VPN Configuration and Troubleshooting.

Responsibilities

• Provide L2 Network Support and troubleshooting.
• Deliver results by adhering to defined processes (e.g., ISO 20000, ISO27001, BS25999).
• Flexibility towards working on shifts.
• Understand network architecture and deliver results as per timelines.
• Front End internal/external/client audits and close findings.

Skills

Excellent communication

Ownership of tasks

Team player

Independent work

Initiative

Education

Any degree (15 years full-time education)

Tools

Fortigate

Palo Alto

SSL VPN

Switching & Routing

Job description

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain operational excellence, all while adapting to the evolving needs of the business environment.

Key Responsibilities

• Provide L2 Network Support and troubleshooting
• Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999
• Flexibility towards working on shifts.
• Good understanding of the Network Architecture of the Organization and ability to deliver results as per the timelines.
• Front End Internal, External, and client audits and work towards the closure of the findings.

Technical Experience

Mandatory

• Strong technical expertise in configuring and troubleshooting any of the firewalls, with a preference for Fortigate or Palo Alto.
• Strong technical knowledge on configuring and troubleshooting Switching and Routing

Additional Skills

• Knowledge on Cloud Technology
• Knowledge on Scripting
• Knowledge on Wireless Technology
• SSL VPN Configuration and Troubleshooting

Professional Attributes

• Excellent verbal and written communication skills.
• Customer handling skills and good interpersonal skills
• Ability to take complete ownership of the tasks
• High level of initiative and innovative ideas
• Positive Attitude towards work
• Ability to work as Team
• Work independently with minimal assistance

Additional Information

• Certification on Cloud Technology
• Any degree 15 years of Full-time education