Application Support Engineer

Accenture; Jaipur; On-site; INR 400,000 - 800,000; Full time

Job summary

A global consulting firm based in Jaipur is seeking an experienced Application Support Engineer to provide dynamic support by troubleshooting issues within critical business systems. The ideal candidate should have a minimum of 2 years of experience in Network Infrastructures and a strong understanding of related protocols. Responsibilities include engaging with stakeholders for timely solutions and continuous learning of new technologies. This role is critical for maintaining the efficiency and reliability of the firm’s operations.

Qualifications

• Minimum 2 years of experience in Network Infrastructures.
• Proficiency in troubleshooting network issues.
• Strong educational background with at least 15 years of full time education.

Responsibilities

• Act as a software detective, solving issues in critical business systems.
• Contribute in providing solutions to work-related problems.
• Engage in continuous learning to stay updated with technologies.

Skills

Network Infrastructures

AAAP (Accenture Advanced Analytics Platform)

Network protocols and configurations

Troubleshooting network connectivity issues

Network monitoring tools and techniques

Education

15 years full time education

Job description

About The Role

Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must Have Skills: Network Infrastructures

Good to Have Skills: AAAP (Accenture Advanced Analytics Platform)

Experience: Minimum 2 years of experience required

Educational Qualification: 15 years full time education

Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the seamless operation of network infrastructures. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of business operations.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and solutions to enhance team knowledge.
• Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & Technical Skills

• Proficiency in Network Infrastructures.
• Experience with AAAP (Accenture Advanced Analytics Platform).
• Strong understanding of network protocols and configurations.
• Experience with troubleshooting network connectivity issues.
• Familiarity with network monitoring tools and techniques.

Additional Information

• The candidate should have minimum 2 years of experience in Network Infrastructures.
• This position is based at our Jaipur office.
• A 15 years full time education is required.