Application Support Engineer

BRAHMA; India; On-site; INR 500,000 - 700,000; Full time

Job summary

BRAHMA in India is seeking an Application Support Engineer to handle production support for .NET based applications, IIS, and SSL management. The role requires Windows and Linux server maintenance, incident handling, and strong troubleshooting for cloud-hosted apps.

The candidate should have 2–5 years of experience, a B.Tech/B.E/B.Sc degree, and be prepared to work 24/7. ITIL knowledge is advantageous for process alignment and service delivery.

Qualifications

• 2–5 years of experience in application support.
• Proficiency in Windows Server administration and Linux servers.
• Experience with IIS, SSL certificates, and cloud-hosted applications.

Responsibilities

• Work on deployment activities and testing of builds.
• Perform production hygiene and daily sanity checks.
• Run automation/migration scripts from Dev team.
• Manage customer relationships and document cases thoroughly.
• Collaborate with cross-team resources to resolve issues and escalate as needed.
• Monitor queues and support daily goals, ensuring quality control.

Skills

Windows Server Administration

SQL (My SQL and SSMS)

Application Support

IIS / Authentication / Authorization

SSL certificates

Linux servers

Cloud-hosted apps

Server hygiene

Java basics

Incident handling

ITIL (advantage)

Communication skills

Education

B.Tech / B.E / B.Sc

Job description

Job Title :- Application Support Engineer.

Qualification:

B-Tech, B.E, B.SC

Technical Expertise:

2 to 5 years’ experience and knowledge on

• Windows Server Administration
• SQL (My SQL and SSMS)
• Application Support
• Working experience on .Net based application support (IIS, Authentication, Authorization tools)
• Installing the SSL certificates
• Working experience on Linux servers
• Knowledge on applications hosted on Cloud.
• Maintaining the Hygiene of the servers (Windows/Linux)
• Basic Java knowledge
• Incident handling (P1, P2, P3, P4s)
• Excellent Troubleshooting and analytical skills
• ITIL certification will be added advantage
• Good communication and interpersonal skills and ready to work 24*7.

Roles & Responsibilities:

Some of the Production Support activities are listed below.

• Working on deployment activities.
• Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals.
• Sanity on Production daily to make sure Production is secure for the customers before they login.
• Pre-Production and Production servers Hygiene to be maintained on Monthly basis.
• Running Automation/Migration scripts handed over to us by the Dev. team.
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
• Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.
• Handling escalated issues from customers.
• Performing pre-deployment and deployment activities