Application Support Engineer

Highradius; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Highradius in Hyderabad, India, is seeking an experienced Application Support Engineer to provide technical support for software applications. You will troubleshoot using SQL queries and Unix, collaborate with development teams to identify root causes, and document resolutions for customers.

The role requires 2–8 years in application support, strong SQL skills, and proficiency with Unix and shell scripting basics. Join a fast-paced team and contribute to delivering reliable customer solutions.

Qualifications

• 2–8 years of experience in application support or similar role.

Responsibilities

• Provide technical support to customers via phone, email, or chat for issues related to software applications.
• Troubleshoot and resolve complex technical problems using SQL queries and Unix commands.
• Collaborate with development teams to identify root causes of issues and implement fixes.
• Document customer interactions, troubleshooting steps, and resolutions in a timely manner.

Skills

SQL querying

Unix commands

Customer support

Tools

SQL

Unix

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for issues related to software applications.
• Troubleshoot and resolve complex technical problems using SQL queries and Unix commands.
• Collaborate with development teams to identify root causes of issues and implement fixes.
• Document customer interactions, troubleshooting steps, and resolutions in a timely manner.

Job Requirements :

• 2-8 years of experience in application support or similar role.
• Strong understanding of SQL querying language and ability to write efficient queries.
• Proficiency in working with Unix operating system and basic shell scripting concepts.