Application Support Engineer

Anura Systems; Pune District; On-site; INR 550,000 - 850,000; Full time

Job summary

Anura Systems in Pune is seeking an experienced application support professional to assist customers via phone, email or chat, resolving issues related to Tomcat, WebLogic, SQL databases and other software.

You will troubleshoot complex problems, collaborate with development teams, and document interactions promptly, leveraging JIRA and ServiceNow to track cases.

Qualifications

• 3-5 years of experience in application support or similar role.
• Strong knowledge of Linux operating system and Microsoft Windows platforms.
• Experience with troubleshooting techniques for resolving complex technical issues.

Responsibilities

• Provide technical support to customers via phone, email, or chat for issues related to Apache Tomcat, WebLogic, SQL databases, and other software applications.
• Troubleshoot complex technical problems using tools like JIRA and ServiceNow.
• Collaborate with development teams to resolve defects and improve product quality.
• Document customer interactions and resolutions in a timely manner.

Skills

Linux

Windows OS

Troubleshooting

Tools

JIRA

ServiceNow

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for issues related to Apache Tomcat, WebLogic, SQL databases, and other software applications.
• Troubleshoot complex technical problems using tools like JIRA and ServiceNow.
• Collaborate with development teams to resolve defects and improve product quality.
• Document customer interactions and resolutions in a timely manner.

Job Requirements :

• 3-5 years of experience in application support or similar role.
• Strong knowledge of Linux operating system and Microsoft Windows platforms.
• Experience with troubleshooting techniques for resolving complex technical issues.