Application Support Engineer

QuadLabs; Gurugram District; On-site; INR 268,000 - 469,000; Full time

Job summary

QuadLabs in Gurugram, Haryana is hiring for an Application Support / Technical Support role. You will provide first-line support 24x7, troubleshoot product-related issues, and ensure timely resolution with root-cause analysis.

Key tasks include analyzing customer reports, writing clear incident notes, maintaining product knowledge, and handling multiple client queries while preserving high customer satisfaction. Prior programming or customer support exposure is preferred.

Qualifications

• 2+ years of experience in Application/Technical Support.
• Knowledge of IIS administration and Windows Server environments.
• Experience with SQL Server Database Management and queries.
• Programming background is preferable.
• Experience handling multiple customers and ensuring high customer satisfaction.

Responsibilities

• Provide first line of support to customers 24x7, answer queries and troubleshoot product issues.
• Analyze reported issues, reproduce, and report in the incident system; focus on root-cause analysis.
• Coordinate with support team to resolve issues quickly and maintain product knowledge through training.
• Understand ERP applications and be able to answer ERP-related queries.
• Handle multiple customers and ensure courteous, timely responses.

Skills

Application Support

Technical Support

SQL server

Education

Experience in IT support

Tools

IIS administration

Windows 2003

SQL Server

Job description

Responsibilities

• Provide first line of support to the customer 24*7. Answers customer queries raised regarding the product. Troubleshoot customer application software issues and follow-ups till completion.
• Understand the issue reported by the customer, analyse, and report it in the reporting system Resolve support issues with a focus on root cause analysis to reduce recurring issues.
• Work closely with the rest of the support team members to resolve issues quickly and efficiently. Keep technical skills and product knowledge up to date through self-efforts and internal training. Maintain a high level of customer satisfaction and product quality.
• Should understand ERP application and ERP structure and can answer customer queries related to the product.
• Experience in handling multiple customers.
• Should have known how on SQL server about Database Management and Query Execution.

Key Competencies

• Dynamic IT professionals with experience in Application Support and Technical Support.
• Can answer customer queries raised regarding the product.
• Should have good observation and analysis skills in relation to issues.
• Can handle multiple client Queries and shows courtesy even in pressure situations.

Education and Experience

• Application Support /Technical Support.
• 2+ Years (preferred Applicant with Programming / Customer support Background).
• Knowledge of IIS administration, knowledge of Windows 2003.
• Above Knowledge of SQL server Database Management Query Execution Administrative Tasks Server
• Management / IIS.
• Applicant with a Programming (Development) background is preferable.