Application Support Engineer

Mployee.me; Delhi; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Mployee.me is seeking an experienced Application Support Engineer in Delhi to maintain and monitor 24x7 production systems, address high-severity incidents, and implement new features with the development team.

You will troubleshoot complex issues, ensure backups, and provide data-driven feedback to improve reliability and performance across cloud-based services. The role requires willingness to work shifts, including nights and weekends, and a proactive problem-solving mindset.

Qualifications

• Bachelor's degree in computer science or equivalent.
• Strong Linux, MySQL and MongoDB knowledge.
• Proficient in Node.js, Vue.js and Express.js.
• Willing to work in rotational shifts.
• Excellent debugging and problem-solving skills.
• Willingness to learn new technologies.

Responsibilities

• Maintain, monitor, and troubleshoot 24x7 mission-critical production systems.
• Ensure backups and scheduled jobs run; debug issues.
• Monitor parameters and escalate on anomalies.
• Provide insights to engineering/product teams to improve reliability.
• Develop new features and integrations with the development team.

Skills

Problem-solving

Willingness to learn

Analytical thinking

Adaptability

Shift readiness

Education

Bachelor's degree in Computer Science or equivalent

Tools

Linux

MySQL

MongoDB

JavaScript

Vue.js

Node.js

Express.js

REST APIs

Cloud platforms

Job description

Job Scope:

We are seeking an experienced Application Support Engineer to join our team. The successful candidate will be responsible for maintaining, monitoring, and troubleshooting 24x7 mission-critical production systems.

Total /Relevant Experience:

• 5 years of experience in application support or a related field.

Key Responsibilities:

• Maintain, monitor, and troubleshoot 24x7 mission-critical production systems to ensure high availability and performance.
• Ensure monitored parameters are in order and solve/escalate in case of anomalies.
• Ensure backups are maintained and scheduled jobs are completed. Debug application-level issues and resolve or elevate to the engineering team.
• Provide insights and feedback to the engineering and product teams to improve system performance and reliability.
• Develop new features and integrations in coordination with the development team.

Must-have skill:

• Strong knowledge of Linux and Linux commands.
• Experience with MySQL structured data and Mongodb unstructured data.
• Thorough knowledge of at least one programming language (e.g., JavaScript).
• Must be willing to work in shifts (including nights, weekends, and holidays).
• Excellent logical aptitude and problem-solving skills.
• Awareness of cloud technologies are a definite plus.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to learn and adapt to new technologies and systems.
• Strong problem-solving and debugging skills, with the ability to analyze application issues, identify root causes, and implement efficient, reliable solutions.
• Hands-on experience with Vue.js, Node.js, and Express.js for developing, debugging, and maintaining web applications and REST APIs.

Good-to-Have Skills:

• Experience with cloud platforms, enterprise SaaS and/or AI infrastructure.
• Background in UX, design thinking, systems design or customer experience strategy.
• Exposure to high-growth, fast-paced environments where scaling is a priority.

Qualifications Criteria:

• Bachelor's degree in computer science or graduation or equivalent
• Certification if any.
• RHEL
• Others

Please Note:

This is an Application Support role that requires skills in Node.js, Vue.js, and Linux. Please note that this is not a development-focused role and involves working in rotational shifts.