Application Support Lead

Hdfc Securities; Mumbai; Presencial; INR 1.400.000 - 2.800.000; Jornada completa

Descripción de la vacante

HDFC Securities Ltd. is seeking an experienced Application Support/DevOps lead to guide a team of engineers responsible for backend services and infrastructure. The role requires deep Kubernetes, AWS, Terraform, and CI/CD expertise to ensure uptime, performance, and scalable operations.

You will mentor staff, coordinate with development teams, manage incidents, and drive proactive improvements with strong problem-solving under pressure in a fast-paced environment.

Formación

• 8-10 years of hands-on experience in Application Support or DevOps roles.
• Experience troubleshooting on Linux environment with shell scripting for automation.
• Deep experience in managing and scaling Kubernetes clusters and deployments; check pod logs and configurations.
• Extensive knowledge of AWS services and architecture; troubleshooting logs with CloudWatch.
• Terraform for infrastructure as code; provisioning cloud resources.
• Redis database management, optimization, and troubleshooting.
• Strong Oracle PL/SQL for queries, performance tuning, and data management in support contexts.
• Hands-on CI/CD with GitLab Runner, Argo CD, and related tools for deployment processes.
• Familiarity with API Gateways for secure API access and traffic management.
• Practical experience with ServiceNow for incident, problem, and service requests.
• Dynatrace or other APM tools for performance monitoring and root cause analysis.
• Grafana for dashboards and alerts, Elasticsearch/Kibana for log analysis.

Responsabilidades

• Lead, mentor, and guide a team of application support engineers to ensure system uptime.
• Oversee monitoring, troubleshooting, and maintenance of backend applications and infrastructure.
• Develop and implement proactive support strategies to minimize downtime and improve performance.
• Interact with stakeholders to understand requirements and implement improvements.
• Plan and execute load testing to ensure reliability under varying conditions.
• Create runbooks, SOPs, and knowledge base articles for the team.
• Coordinate with development teams to resolve complex issues and improve stability.
• Oversee incident management and escalation procedures.
• Prepare growth plans and provide performance feedback and development goals.

Conocimientos

Leadership

Mentorship

Team Management

Linux Shell Scripting

Kubernetes

AWS Cloud

Terraform

Redis

Oracle PL/SQL

CI/CD Tools

API Gateway

ServiceNow

Dynatrace

Grafana

Elasticsearch/Kibana

Incident Management

Problem Solving

Educación

B.E./M.Tech in Computer Science/IT

Herramientas

Kubernetes

AWS

Terraform

GitLab Runner

Argo CD

Dynatrace

Grafana

Elasticsearch

Kibana

ServiceNow

API Gateway

Descripción del empleo

Role & responsibilities:

• Lead, Mentor and guide a team of application support engineers,
  providing technical expertise and fostering a collaborative
  environment to ensure optimal system performance and uptime
• Oversee the monitoring, troubleshooting, and maintenance of
  critical backend applications and infrastructure
• Develop and implement proactive support strategies to minimize
  system downtime and improve overall application performance
• Interact with stakeholders to understand operational requirements,
  analyze impact of changes, and execute improvements
• Plan & execute extensive load testing for services to ensure system
  reliability under various conditions
• Create and maintain runbooks, standard operating procedures
  (SOPs), and knowledge base articles for the support team
• Analyze existing systems to identify improvements & performance /
  maintenance issues
• Implement and manage monitoring and alerting systems to ensure
  early detection of potential issues
• Coordinate with development teams to resolve complex application
  issues and contribute to the improvement of application stability
• Oversee incident management processes, ensuring timely
  resolution of critical issues and proper escalation procedures
• Prepare growth plans for the team and help them achieve their
  professional development goals
• Provide regular feedback and performance evaluations for the team

Preferred candidate profile:-

• 8-10 years of hands-on experience in Application Support or DevOps roles
• Linux Shell Scripting: Experience in troubleshooting issues on Linux environment. Proficient in writing and debugging shell scripts for automation and system management
• Kubernetes: Deep experience in managing and scaling Kubernetes clusters and deployments. Experience in checking pod logs, number of nodes running, checking configurations etc.
• AWS Cloud: Extensive knowledge of AWS services and architecture, including troubleshooting logs with CloudWatch
• Terraform: Skilled in using Terraform for infrastructure as code, managing and provisioning cloud resources
• Redis: Experience with Redis database management, optimization, and troubleshooting
• Oracle PL/SQL: Strong expertise in Oracle PL/SQL for database querying, performance tuning, and data management in support contexts
• CI/CD Tools: Hands-on experience with GitLab Runner, Argo CD, and other CI/CD tools for managing deployment processes and troubleshooting pipeline issues
• API Gateway: Familiarity with configuring and managing API Gateways for secure API access and traffic management
• ServiceNow/Similar tool with ITIL Framework: Practical experience with ServiceNow for incident management, problem management, and service request handling
• Dynatrace/Any other APM tool: Experience with Dynatrace for application performance monitoring, root cause analysis, and troubleshooting
• Grafana: Proficiency in using Grafana for creating dashboards, visualizing performance metrics, and setting up alerts
• Elasticsearch/Kibana: Knowledge of Elasticsearch for log analysis, searching, and creating visualizations in Kibana for operational insight
• Deep understanding of incident management processes and best practices in a highly available environment
• Proven experience in leading and managing support teams, providing technical guidance and mentorship
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment
• Bachelor of Engineering (B.E) or Master's degree in Computer Science / Information Technology or equivalent experience