Application Support Engineer

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

Accenture Bengaluru is seeking an Application Support Engineer to act as a software detective, identifying and resolving issues across critical business systems. The role emphasizes proactive monitoring, cross-team collaboration, and maintaining high service quality in a fast-paced environment.

The candidate will manage IBM AIX environments, perform installations and upgrades, and ensure disaster recovery readiness while mentoring junior team members and supporting 24x7 production operations.

Qualifications

• Must have: Proficiency in AIX System Administration.
• Experience with system performance tuning and capacity planning.
• Strong knowledge of OS internals and command-line tools.
• Ability to manage complex high-availability environments.
• Scripting to automate routine tasks (Korn/Bash).
• Familiarity with incident management and root cause analysis.

Responsibilities

• Manage IBM AIX environments across production, development, and test systems.
• Install, patch, and upgrade AIX OS and related software.
• Administer and optimize LPARs, VIOS, and PowerHA clusters for high availability.
• Monitor performance and tune for efficiency.
• Handle backup, restore and disaster recovery (TSM, etc.).
• Collaborate with app, DB, and network teams for issue resolution.
• Maintain documentation and participate in 24x7 support on-call rotation.
• Mentor junior admins within the team.

Skills

AIX System Administration

PowerHA (HACMP)

NIM (Network Installation Manager)

VIOS

PowerVM

Shell scripting (Korn, Bash)

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

NIM (Network Installation Manager)

TSM

GPFS

JFS2

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

AIX System Administration

Good to have skills

NA

Experience

Minimum 3 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications and supporting the overall stability and performance of the technology environment. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining high service quality in a fast-paced setting.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Manage, configure, and maintain IBM AIX environments across production, development, and test systems.
• Perform installation, patching, and upgrades of AIX operating systems and related software.
• Administer and optimize LPARs, VIO servers, and PowerHA clusters for high availability and performance.
• Monitor system performance and implement tuning measures to ensure optimal system efficiency.
• Manage system backup, restore, and disaster recovery operations (using tools like NIM, TSM, etc.).
• Plan and execute capacity management and resource allocation activities.
• Troubleshoot and resolve complex incidents, service requests, and performance issues.
• Collaborate with application, database, and network teams for cross-functional issue resolution.
• Implement and maintain security hardening, patch compliance, and audit requirements.
• Automate repetitive operational tasks using shell scripting or other automation tools.
• Support migration and modernization initiatives involving AIX and related technologies.
• Maintain detailed documentation of configurations, standard operating procedures, and change records.
• Participate in on-call rotation and provide 24x7 production support as required.
• Mentor and guide junior system administrators within the team.

Professional & Technical Skills

• Must to Have Skills: Proficiency in AIX System Administration.
• Experience with system performance tuning, troubleshooting, and capacity planning.
• Strong knowledge of operating system internals and command-line tools.
• Ability to manage and maintain complex system environments with high availability requirements.
• Familiarity with scripting languages to automate routine tasks and improve efficiency.
• Skilled in incident management and root cause analysis to minimize system downtime.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong knowledge of AIX 7.x and above, VIOS, and PowerVM technologies.
• Experience with PowerHA (HACMP) clustering and disaster recovery setups.
• Proficiency with NIM (Network Installation Manager) for system deployment and management.
• Good to have exposure with backup solutions (TSM, NetBackup, or equivalent).
• Strong shell scripting (Korn, Bash) and automation skills.
• Familiarity with SAN, storage provisioning, and file system management (JFS2, GPFS).
• Understanding of ITIL processes (Incident, Change, and Problem Management).
• Excellent analytical, troubleshooting, and communication skills.

Additional Information

• The candidate should have minimum 3 years of experience in AIX System Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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