Application Support Engineer

8114 ASOL - Pune 3 SEZ Company; Pune District; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Accenture in Pune, India is seeking a Change Manager to oversee the Change Management process in alignment with ITIL practices. The role involves reviewing, approving, scheduling, and communicating changes while minimizing service disruption and ensuring business readiness.

Responsibilities include CAB facilitation, risk assessment, and collaboration with release, incident, problem, and configuration teams to ensure successful change execution.

Qualifications

• Experience in Change Management within an ITIL or enterprise IT environment.
• Strong understanding of ITIL change process and ITSM frameworks (ITIL Foundation certification preferred).
• Experience in facilitating CAB meetings and managing change approvals across business and technical teams.
• Ability to analyze complex technical and business issues to assess change risk and impact.
• Proficiency in ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Strong organizational and communication skills, with attention to detail.

Responsibilities

• Manage and control the lifecycle of all IT changes: standard, normal, and emergency changes.
• Facilitate Change Advisory Board (CAB) meetings, ensuring proper review and approval of changes.
• Ensure that all changes are properly assessed for risk, impact, and business readiness before implementation.
• Monitor change implementation to ensure compliance with process and successful execution.
• Maintain detailed change records, ensuring complete documentation in ITSM tools (e.g., ServiceNow, Remedy).
• Work closely with release, incident, problem, and configuration management teams to ensure change dependencies are understood.
• Coordinate with stakeholders to ensure that changes are communicated and planned appropriately to minimize impact.
• Conduct post-implementation reviews for high-risk or failed changes.
• Analyze change metrics and trends, and report on change success rates, failure reasons, and continuous improvement opportunities.
• Drive process improvements to enhance change control and reduce change-related incidents or outages.

Skills

Change Management

ITIL

ITSM tooling

Education

15 years education

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

Project Role

Application Support Engineer

Project Role Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

• Change Management

Good to have skills

• Infrastructure Service Management

Minimum Requirements

• Minimum 7.5 year(s) of experience is required
• Educational Qualification: 15 years full time education

Job Title

Change Manager

Reports To

Service Delivery Manager / Head of ITSM/ SIAM Lead

Job Summary

The Change Manager is responsible for managing the Change Management process, ensuring that all IT changes are introduced in a controlled and coordinated manner. The role ensures minimal disruption to services, proper risk assessment, and alignment with business and IT objectives. This includes reviewing, approving, scheduling, and communicating changes while maintaining compliance with ITIL best practices.

Key Responsibilities

• Manage and control the lifecycle of all IT changes: standard, normal, and emergency changes.
• Facilitate Change Advisory Board (CAB) meetings, ensuring proper review and approval of changes.
• Ensure that all changes are properly assessed for risk, impact, and business readiness before implementation.
• Monitor change implementation to ensure compliance with process and successful execution.
• Maintain detailed change records, ensuring complete documentation in ITSM tools (e.g., ServiceNow, Remedy).
• Work closely with release, incident, problem, and configuration management teams to ensure change dependencies are understood.
• Coordinate with stakeholders to ensure that changes are communicated and planned appropriately to minimize impact.
• Conduct post-implementation reviews for high-risk or failed changes.
• Analyze change metrics and trends, and report on change success rates, failure reasons, and continuous improvement opportunities.
• Drive process improvements to enhance change control and reduce change-related incidents or outages.

Required Skills & Experience

• Experience in Change Management within an ITIL or enterprise IT environment.
• Strong understanding of ITIL change process and ITSM frameworks (ITIL Foundation certification preferred).
• Experience in facilitating CAB meetings and managing change approvals across business and technical teams.
• Ability to analyze complex technical and business issues to assess change risk and impact.
• Proficiency in ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Strong organizational and communication skills, with attention to detail.

Preferred Qualifications

• ITIL v4 Foundation or higher certification
• Experience working in highly regulated environments (e.g., finance, healthcare, government)
• Technical background in IT infrastructure, software development, or operations is a plus

Key Competencies

• Risk awareness and mitigation
• Communication and negotiation skills
• Analytical thinking and attention to detail
• Process discipline
• Collaboration and stakeholder management

Additional Information

• The candidate should have minimum 7.5 years of experience.
• This position is based in Pune.
• A 15 years full time education is required.
• 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture