Application Support Engineer

Freelancer; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Freelancer in Bengaluru, Karnataka seeks an experienced IT application support specialist to install, upgrade and maintain vendor applications in Unix/Java/Oracle/AIX environments. You will provide L2/L3 support for banking compliance applications and help drive stability in production systems.

The role requires 2+ years in Banking/Financial Services/Payments, familiarity with CGI HotScan/HotScan360, Jira and ServiceNow, and strong incident management skills to coordinate with vendors and

Qualifications

• 2+ years of experience in Banking / Financial Services / Payments
• Experience in Unix/Java/Oracle/AIX environments
• Experience with CGI HotScan / HotScan360
• Experience with Jira and ServiceNow for incident tracking
• Ability to troubleshoot production issues and perform RCA

Responsibilities

• Install, upgrade, configure and maintain vendor applications in Unix/Java/Oracle/AIX environments
• Provide L2/L3 application support for banking compliance applications
• 2+ years of experience in Banking / Financial Services / Payments
• CGI HotScan / HotScan360
• Troubleshoot production issues and perform RCA
• Handle SLA-driven incidents and coordinate with vendors for resolution
• Monitor application processes, jobs, logs and MQ messages
• Support sanctions/payment screening processes and related application issues
• Track BAU issues through Jira and ServiceNow
• Provide SME support to the L1 support team
• Coordinate with application, infrastructure, database, security and business teams
• Support application upgrades, changes and deployments
• Support system vulnerability remediation
• Analyze business requirements and support application enhancements
• Research new technologies and contribute to continuous improvement
• Manage multiple BAU activities, incidents and project responsibilities

Skills

Unix

Java

Oracle

AIX

L2/L3 support

Tools

Jira

ServiceNow

RCA

Job description

Key Responsibilities

• Install, upgrade, configure and maintain vendor applications in Unix/Java/Oracle/AIX environments


• Provide L2/L3 application support for banking compliance applications


• 2+ years of experience in Banking / Financial Services / Payments


• CGI HotScan / HotScan360


• Troubleshoot production issues and perform RCA


• Handle SLA-driven incidents and coordinate with vendors for resolution


• Monitor application processes, jobs, logs and MQ messages


• Support sanctions/payment screening processes and related application issues


• Track BAU issues through Jira and ServiceNow


• Provide SME support to the L1 support team


• Coordinate with application, infrastructure, database, security and business teams


• Support application upgrades, changes and deployments


• Support system vulnerability remediation


• Analyze business requirements and support application enhancements


• Research new technologies and contribute to continuous improvement


• Manage multiple BAU activities, incidents and project responsibilities