Application Support Specialist

ensono; Pune District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Ensono is seeking an experienced Application Support Engineer in Pune to own end-to-end incident resolution, troubleshoot Java applications and JVM parameters, and lead Major Incident bridges. You will perform RCA and implement permanent fixes while collaborating with Dev, Infra, DB, and Security teams.

The role emphasizes monitoring, automation, and maintaining runbooks, with a hybrid working model and a fast-paced environment across shifts.

Qualifications

• 3–6 years in application support, production operations, or similar roles.
• Bachelor's degree in engineering, Computer Science, or equivalent.

Responsibilities

• Own end-to-end resolution of incidents escalated from L1.
• Perform deep troubleshooting of Java applications, logs and JVM parameters.
• Lead Major Incident bridges and perform problem management.
• Carry out RCA and implement permanent fixes.
• Collaborate with Dev, Infra, DB, and Security teams.

Skills

Java

.NET

Unix/Linux

Networking

Scripting (Shell/Python/PowerShell)

Education

Bachelor's degree in engineering or Computer Science

Tools

Splunk

Grafana

AppDynamics

ELK

Job description

Key Responsibilities

Incident & Problem Management

• Own end‑to‑end resolution of incidents escalated from L1.
• Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
• Actively participate in or lead Major Incident (MI) bridges.
• Perform RCA and implement permanent fixes.
• Identify recurring issues, trends, and preventive actions.

Change, Release & Operational Readiness

• Review and support production changes related to applications/middleware.
• Perform post‑change validation and production checkouts.
• Highlight risks related to Java versions, certificates, dependencies, and configurations.
• Ensure applications meet availability, performance, and resilience targets.

Monitoring, Automation & Maintenance

• Monitor application health, performance metrics, and system behavior.
• Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
• Improve monitoring dashboards, alerts, and observability coverage.
• Maintain and update runbooks, SOPs, and KB articles.

Collaboration & Stakeholder Communication

• Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
• Serve as the primary operational contact for assigned applications.
• Provide clear technical updates during incidents and changes.

Skills & Qualifications

Technical Skills

• Strong Java and .Net fundamentals and troubleshooting.
• Strong Unix/Linux and networking skills.
• Scripting (Shell/Python/PowerShell) - development & optimization.
• Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
• Solid understanding of ITSM processes (Incident, Problem, Change).
• Experience in RCA, DR validation, and resilience operations.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Ownership mindset and ability to handle high pressure issues.
• Clear communication with stakeholders at all levels.

Experience & Education

• 3-6 years in application support, production operations, or ARO.
• Bachelor's degree in engineering, Computer Science, or equivalent.

Working Conditions

• Rotational shifts including nights/weekends/holidays.
• Fast-paced environment with multiple priorities.
• Hybrid working model