Technical Application Specialist

JobItUs; Patna; On-site; INR 600,000 - 800,000; Full time

Job summary

JobItUs in Patna seeks a Technical Application Specialist to deliver operator training, support instrument and assay implementations through Test Of Record, and conduct on-site investigations and coaching for customers.

The role emphasizes strong communication, empathy, issue resolution, and robust use of analytical tools to ensure customer success and renewal of profitable business.

Qualifications

• Bachelor's degree or equivalent required.
• Experience with Immunoassay and Biochemistry products.
• Strong customer focus with ability to build relationships.
• Experience with analytical tools and software.

Responsibilities

• Deliver Customer Operator training in facilities or on-site.
• Perform new instrument and assay implementations through to Test Of Record.
• On-site assay investigation, troubleshooting and operator training and coaching.

Skills

Communication

Customer engagement

Issue resolution

Analytical tools

Education

Bachelor's degree or equivalent

Engineering degree (medical/electrical/mechanical)

Tools

Analytical software

Job description

Description:

Role: Technical Application Specialist

Job Type: THIS IS A CONTACT ROLE

Contact duration: AUTO RENEWABLE EVERY YEAR

Payroll Company: TALISMAN

Experience: Preferably 2 Years of experience in Relevant field

Location: Patna

Minimum Skill, Education Experience: Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

Primary Function / Primary Goals / Objectives:

• Service Level Achievement
• experience with Immunoassay and Biochemistry products.
• 100% renewal rate of profitable business
• Customer Retention Rate
• Net Promoter Score
• Telephone resolution rates

Major Responsibilities:

1. Deliver Customer Operator training in facilities or on-site
2. Perform new instrument and assay implementations through to Test Of Record
3. On-site assay investigation, troubleshooting and operator training and coaching

KEY REQUIREMENTS:

• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software