Java Production Support - BV- Hyderabad

Infosys; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys is hiring for a role based in Hyderabad, India, focused on providing end-to-end L1/L2 production support for critical applications. The position requires a strong educational background (MCA, MSc, MTech, B.E, BCA, BSc) and skills in ITIL practices, incident management, and performance engineering. Key responsibilities include monitoring application health, executing maintenance procedures, and supporting non-production environments. The ideal candidate will also possess problem-solving skills and the ability to collaborate effectively with cross-functional teams.

Qualifications

• Knowledge of design principles and fundamentals of architecture.
• Understanding of performance engineering.
• Knowledge of quality processes and estimation techniques.
• Basic understanding of project domain.
• Ability to translate functional/nonfunctional requirements to systems requirements.
• Ability to design and code complex programs.
• Ability to write test cases and scenarios based on the specifications.
• Good understanding of SDLC and agile methodologies.
• Awareness of latest technologies and trends.
• Logical thinking and problem-solving skills along with an ability to collaborate.

Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications.
• Monitor application health and respond to alerts and incidents.
• Perform detailed incident triage, impact assessment, and root cause analysis.
• Manage the incident, problem, and change lifecycle in alignment with ITIL.
• Execute standard operating procedures for maintenance and releases.
• Analyze recurring issues and propose preventive measures.
• Coordinate with cross-functional teams during major incidents and releases.
• Maintain accurate technical documentation and support guides.
• Support non-production environments and routine testing as needed.
• Participate in shift-based support for 24x7 coverage.

Education

MCA

MSc

MTech

Bachelor of Engineering

BCA

BSc

Job description

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc

Service Line

Application Development and Maintenance

Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities

• Knowledge of design principles and fundamentals of architecture
• Understanding of performance engineering
• Knowledge of quality processes and estimation techniques
• Basic understanding of project domain
• Ability to translate functional / nonfunctional requirements to systems requirements
• Ability to design and code complex programs
• Ability to write test cases and scenarios based on the specifications
• Good understanding of SDLC and agile methodologies
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate