Application Production Support

NTT DATA, Inc.; Bengaluru; On-site; INR 1,440,000 - 1,760,000; Full time

Job summary

NTT DATA, Inc. is seeking an experienced Senior Systems Operations Engineer in Bangalore with 6+ years of expertise in application production support, systems operations, and incident management.

You will ensure stability, availability, and performance of production apps and infrastructure, adhering to ITIL processes in a 16x7 environment. The role requires strong Linux/Unix administration, SQL/Oracle database support, and hands-on experience with Splunk, Grafana, and AppDynamics.

Qualifications

• 6+ years of experience in Application Production Support and Systems Operations.
• Excellent Linux/Unix administration and database management skills (SQL/Oracle).
• Experience with ITIL processes, incident and change management, and production issue RCA.

Responsibilities

• Provide advanced production support for critical applications with high availability and performance.
• Lead incident and change management processes including root cause analysis and resolution.
• Monitor application health using SPLUNK, Grafana, and AppDynamics.
• Collaborate with development, infrastructure, and business teams to drive system improvements.
• Maintain and optimize Linux/Unix environments and SQL/Oracle databases.
• Document operational procedures, troubleshooting steps, and best practices.

Skills

Linux/Unix

SQL/Oracle

Incident Management

Monitoring Tools

Cloud Platforms

Stakeholder Communication

Production Support

Tools

Splunk

Grafana

AppDynamics

Job description

JD: Experience Required : 6 + years
Location: Bangalore

Max Pay 16 LPA.

Job Summary

We are seeking an experienced Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations, and Incident Management. The ideal candidate will be responsible for maintaining the stability, availability, and performance of production applications and infrastructure while ensuring adherence to ITIL processes and operational excellence. The candidate should possess strong expertise in Linux/Unix administration, SQL/Oracle Database support, Production Issue Analysis, Incident & Change Management, and monitoring tools such as Splunk, Grafana, and AppDynamics. The role requires excellent troubleshooting skills, stakeholder communication, and the ability to lead critical incident resolution activities in a 16X7 production environment.

Key Responsibilities

• Provide advanced production support for critical business applications, ensuring high availability and performance.
• Lead incident and change management processes, including root cause analysis and resolution of production issues.
• Monitor application health using tools such as SPLUNK, Grafana, and AppDynamics.
• Collaborate with development, infrastructure, and business teams to drive continuous improvement in system operations.
• Maintain and optimize Linux/Unix environments and SQL/Oracle databases.
• Document operational procedures, troubleshooting steps, and best practices.

Required Skills

• Strong experience with Linux/Unix system administration.
• Experience with cloud platforms (OCP, AWS, Azure, GCP)
• Advanced proficiency in SQL and Oracle database management.
• Expertise in incident and change management within enterprise environments.
• Proven ability to analyse and resolve production issues efficiently.
• Hands-on experience with monitoring and alerting tools: SPLUNK, Grafana, AppDynamics.
• Excellent communication and collaboration skills.

Desired Candidate Profile

• 6+ years of experience in Application Production Support and Systems Operations.
• Proven experience managing mission-critical production environments.
• Strong expertise in Linux/Unix, SQL, Oracle Database, and monitoring tools.
• Demonstrated success in incident resolution, RCA preparation, and service improvement initiatives.
• Ability to work effectively in a fast-paced 16x7 production support environment.
• Exposure to AI tools and implementation as well
• Exposure to or experience working within an agentic platform model (automation, orchestration, and self-service capabilities)

Job Segment: Database, Oracle, SQL, Linux, Unix, Technology