Application And Production Support Engineer

Mobileware Technologies; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Mobileware Technologies is seeking an Application & Production Support Engineer to ensure smooth operation of applications. You will manage monitoring, troubleshooting, deployments, and issue resolution in coordination with development and QA teams.

The role requires strong analytical skills, experience in SQL/MySQL/Java/J2EE with Tomcat, and the ability to work in rotating shifts to meet SLAs.

Qualifications

• Must have 2+3? years of experience in application or production support.
• Graduate in Computer Science, IT, or related field (B.Sc./BE/B.Tech).
• Strong communication and analytical skills.
• Good understanding of deployment, configuration management, and basic networking.
• Experience with monitoring and troubleshooting.
• Ability to work across cross-functional teams.
• Flexibility to work in rotational shifts.

Responsibilities

• Provide L1 application and production support with L2 escalation.
• Monitor production apps, logs, and network performance.
• Troubleshoot issues and resolve within SLAs.
• Handle deployments, installations, upgrades, patches, and config changes.
• Perform diagnostics and support testing and certifications.
• Coordinate with development/engineering for complex issues.
• Support RCA, corrective actions, and preventive measures.
• Track incidents and maintain support docs.

Tools

SQL

MySQL

Java/J2EE

Apache Tomcat

Job description

Job Overview:

We are looking for a self-motivated Application & Production Support Engineer to manage application support, production monitoring, deployments, and troubleshooting. The candidate will work closely with development and QA teams to ensure smooth application operations, timely issue resolution, and adherence to SLAs.

Key Responsibilities:

• Provide L1 application and production support, with L2 issue coordination and escalation.


• Monitor production applications, system logs, and network performance.


• Troubleshoot application and system issues and ensure timely resolution within SLAs.


• Handle application deployments, installations, upgrades, patches, and configuration changes.


• Perform application diagnostics and support compliance testing and system certifications.


• Coordinate with development and engineering teams for complex issue resolution.


• Support root cause analysis (RCA), corrective actions, and preventive measures.


• Track incidents, maintain support documentation, and proactively identify potential issues.

Required Skills & Qualifications:

• 23 years of experience in Application Support / Production Support.


• Graduate in Computer Science, IT, or a related field (B.Sc./BE/B.Tech).


• Basic knowledge of SQL, MySQL, Java/J2EE, and Apache Tomcat.


• Understanding of application deployment, configuration management, and basic networking.


• Knowledge of system monitoring and troubleshooting.


• Good analytical, problem-solving, and communication skills.


• Strong customer service orientation and ability to work with cross-functional teams.


• Proficiency in MS Office.


• Flexibility to work in rotational shifts.