Application And Production Support Engineer

Mployee.me; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mployee.me is seeking an Application & Production Support Engineer to manage application support, production monitoring, deployments, and troubleshooting. The role requires coordination with development and QA teams to ensure smooth operations and timely issue resolution.

Responsibilities include L1/L2 support, monitoring production systems, handling deployments and configurations, and driving RCA and preventive actions to meet SLAs.

Qualifications

• Minimum 23 years of experience in Application/Production Support.
• Bachelor's degree in Computer Science, IT, or related field.
• Basic knowledge of SQL, MySQL, Java/J2EE, and Apache Tomcat.
• Understanding of deployment, configuration management, and networking.
• Experience with monitoring and troubleshooting.
• Strong communication and cross-functional collaboration.

Responsibilities

• Provide L1 application and production support with L2 escalation.
• Monitor production apps, logs and network performance.
• Troubleshoot issues and ensure SLA compliance.
• Handle deployments, installations, upgrades, patches, and config changes.
• Coordinate with development/engineering for complex issues.
• Support RCA, corrective actions and preventive measures.
• Maintain incident tracking and support documentation.

Skills

L1/L2 support

Production monitoring

Deployment & maintenance

SQL & MySQL knowledge

Java/J2EE

Apache Tomcat

Cross-functional collaboration

Education

B.Sc./BE/B.Tech in Computer Science/IT

Tools

MySQL

Java/J2EE

Apache Tomcat

Job description

Job Overview:

We are looking for a self-motivated Application & Production Support Engineer to manage application support, production monitoring, deployments, and troubleshooting. The candidate will work closely with development and QA teams to ensure smooth application operations, timely issue resolution, and adherence to SLAs.

Key Responsibilities:

• Provide L1 application and production support, with L2 issue coordination and escalation.


• Monitor production applications, system logs, and network performance.


• Troubleshoot application and system issues and ensure timely resolution within SLAs.


• Handle application deployments, installations, upgrades, patches, and configuration changes.


• Perform application diagnostics and support compliance testing and system certifications.


• Coordinate with development and engineering teams for complex issue resolution.


• Support root cause analysis (RCA), corrective actions, and preventive measures.


• Track incidents, maintain support documentation, and proactively identify potential issues.

Required Skills & Qualifications:

• 23 years of experience in Application Support / Production Support.


• Graduate in Computer Science, IT, or a related field (B.Sc./BE/B.Tech).


• Basic knowledge of SQL, MySQL, Java/J2EE, and Apache Tomcat.


• Understanding of application deployment, configuration management, and basic networking.


• Knowledge of system monitoring and troubleshooting.


• Good analytical, problem-solving, and communication skills.


• Strong customer service orientation and ability to work with cross-functional teams.


• Proficiency in MS Office.


• Flexibility to work in rotational shifts.