App Support Engineer Web-based Pr

Softtek; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

Softtek is seeking an application support professional to manage Java-based, Unix/Linux, and Windows environments. You will read logs, troubleshoot issues, and provide timely solutions while collaborating with cross-functional teams.

You'll communicate with customers via email and phone, document incidents, and participate in shift-based support including weekends. A proactive communicator with strong English is essential.

Qualifications

• Must have strong Java, Unix/Linux scripting, and Windows app support.
• Proficient in reading logs and diagnosing issues.
• Excellent written and verbal English communication.
• Ability to work in a team and on shift/weekend rotations.

Responsibilities

• Provide application support for systems running on Java, Unix/Linux, and Windows environments.
• Read and analyze application and system logs to identify issues and anomalies.
• Troubleshoot software incidents and perform root cause analysis.
• Provide timely and effective solutions to application-related issues.
• Collaborate with cross-functional teams to resolve incidents and improve system performance.
• Communicate with customers and stakeholders via email and phone to address technical issues.
• Document incidents, solutions, and technical procedures clearly.
• Participate in shift-based support, including rotation schedules and occasional weekend coverage.
• Support a customer-oriented service approach, ensuring clear and effective communication.

Skills

Java

Unix/Shell scripting

Windows based app support

Read logs

Troubleshoot software issues

Provide solutions

Teamwork

Weekend rotation

English communication

Tools

AWS

Job description

Profile Description

Requirements: Must Haves

• Java
• Unix/Shell scripting development
• Windows based application support activities
• Read logs
• Troubleshoot software issues
• Provide solutions
• Work with a team
• Able to cover weekend on rotation.
• Able to have a good conversation in English and able to write a good email and/or document.

Nice to have

• AWS knowledge

Responsibilities:

• Provide application support for systems running on Java, Unix/Linux, and Windows environments.
• Read and analyze application and system logs to identify issues and anomalies.
• Troubleshoot software incidents and perform root cause analysis.
• Provide timely and effective solutions to application-related issues.
• Collaborate with cross-functional teams to resolve incidents and improve system performance.
• Communicate with customers and stakeholders via email and phone to address technical issues.
• Document incidents, solutions, and technical procedures clearly.
• Participate in shift-based support, including rotation schedules and occasional weekend coverage.
• Support a customer-oriented service approach, ensuring clear and effective communication.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.