AntiVirus Voice & Chat Process

Vrinda International; Jaipur; On-site; INR 250,000 - 400,000; Full time

Job summary

Vrinda International is seeking a dedicated antivirus voice & chat support professional to resolve complex security software issues. The role centers on delivering swift, clear guidance via voice and chat while maintaining high customer satisfaction and accurate troubleshooting steps.

You will engage with users across diverse client bases, applying strong problem-solving and communication skills to ensure smooth antivirus operations and reliable resolutions.

Qualifications

• Proficiency in antivirus technologies and general technical support principles.
• Ability to perform basic troubleshooting on various operating systems and software environments.
• Proven track record in resolving customer queries and high-volume support.
• Strong problem-solving with logical fault diagnosis.
• Excellent customer handling with empathy and patience.
• Solid background in customer support operations and service delivery.
• Exceptional verbal and written communication with diverse clients.
• Typing speed at least 35 words per minute.

Responsibilities

• Provide expert technical support regarding antivirus installation, updates, and configuration.
• Diagnose and troubleshoot issues reported via voice calls and live chat.
• Resolve inquiries with accurate information on security protocols and software.
• Apply strong problem-solving to address unique user scenarios and escalate incidents.
• Maintain professional interactions and high service quality.
• Deliver clear guidance through troubleshooting steps and resolutions.
• Adhere to chat response speed to maintain ticket SLAs.

Skills

Typing 35 wpm

Communication skills

Troubleshooting

Customer support

Antivirus software

Operating systems

Problem solving

Job description

Jaipur (MNS), India | Posted on 10/17/2026

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Job Description

Summary

We are seeking a dedicated professional to manage the AntiVirus Voice & Chat Process within the IT Services sector. This role is pivotal in delivering immediate technical assistance and ensuring customer satisfaction through effective communication. The position requires an individual capable of resolving complex antivirus-related queries via voice and chat channels, serving as a primary point of contact for users facing security software challenges.

Responsibilities

• Provide expert technical support regarding antivirus software installation, updates, and configuration.
• Diagnose and troubleshoot common technical issues reported by clients through voice calls and live chat interfaces.
• Resolve customer inquiries efficiently, ensuring accurate information is conveyed regarding security protocols and software functionality.
• Apply strong problem-solving abilities to address unique user scenarios and elevate critical incidents when necessary.
• Manage customer interactions with professionalism, maintaining a high standard of service quality and rapport.
• Deliver clear and concise communication to guide users through troubleshooting steps and resolution processes.
• Maintain a typing speed of at least 35 words per minute to ensure timely responses in chat-based support environments.

Requirements

• Proficiency in antivirus technologies and general technical support principles.
• Demonstrated ability to perform basic troubleshooting on various operating systems and software environments.
• Proven track record in customer query resolution and handling high-volume support interactions.
• Strong problem-solving capabilities with a logical approach to diagnosing technical faults.
• Excellent customer handling skills with a focus on empathy and patience.
• Solid background in customer support operations and service delivery.
• Exceptional communication skills, both verbal and written, to interact effectively with diverse client bases.
• Typing proficiency meeting or exceeding 35 words per minute.