Analyst - Operations Management

Arthur J. Gallagher & Co. (AJG); Shimoga District; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive pay

Benefits program

Career development

People-first culture

Global reach local impact

Job summary

Gallagher in India seeks a para-professional to be the voice of customers, gathering and presenting feedback to internal teams.

You will learn the technical side of Gallagher's offerings and share tips to use features and troubleshoot for clients. This role emphasizes collaboration, learning, and delivering quality service within a fast-paced environment.

Candidates typically have a High School education with 3 years of relevant experience and a willingness to grow with global client needs.

Qualifications

• High School education or equivalent with 3+ years of experience.

Responsibilities

• Act as the voice of customers within the organization.
• Gather and evaluate client feedback and present insights to internal stakeholders.
• Contribute to customer loyalty and retention efforts.
• Maintain knowledge of products/offerings and assist with troubleshooting and tips.
• Operate under moderate supervision and follow defined procedures.

Skills

Voice of customers

Feedback analysis

Stakeholder communication

Troubleshooting

Education

High School education

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

• Professionals in this group act as voice of the customers in the organization.
• They gather and evaluate feedback from clients and present the insights findings to the internal stakeholders of the organization.
• They play a crucial role in creating customer loyatly and retention.
• Professionals are expected to be well-versed on the technical side of organization's products/offerings and should be able to share insight and tips on how to use features and troubleshoot.
• Incumbents at this level are senior/experienced Para-Professional with basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.
• They may have little experience but may not have a professional qualification.
• They follow standard procedures and are responsible for perform basic routine based tasks in defined parameters but may at times require interpretation or deviation from standard procedures.
• They work under moderate supervision and communicate information that requires moderate interpretation.

About you

Qualifications:

• Typically requires a High School education or equivalent and minimum of 3 years of experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)