Assistant Manager

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Medical Insurance

Parental Insurance

Life Insurance

Retirements & Provident Fund

Educational expense reimbursement

Job summary

Gallagher India is seeking a results‑driven professional to support its global operations center. The role focuses on improving processes, coordinating with clients, and ensuring compliant, efficient service delivery.

You will lead initiatives, analyze performance, and manage resources to meet SLAs while developing the team through coaching and structured plans.

Qualifications

• Bachelor’s degree and 3+ years client coordination and/or claims management experience, OR High School degree with 8+ years client coordination and/or claims management experience.
• Excellent verbal and written communication skills; ability to engage stakeholders and resolve issues.

Responsibilities

• Represent the team in operational forums and projects.
• Lead process improvement initiatives and identify wastes.
• Analyse performance, identify trends, and recommend actions.
• Conduct onboarding interviews and manage resources for efficiency.
• Drive team performance and ensure SLAs on accuracy, TAT, and productivity.
• Maintain stakeholder relationships and develop development plans for the team.

Skills

Client coordination

Claims management

Communication

Education

Bachelor’s degree

High School diploma

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

About Gallagher

Gallagher Center of Excellence (GCoE) was founded in 2006 and is built on the cornerstones of quality, innovation, and teamwork. GCoE plays a crucial role in supporting Gallagher’s global operations by delivering industry‑leading customer service, regulatory compliance, operational excellence, and mission‑critical business services. By combining functional expertise, industry knowledge, and technology, GCoE helps drive business success across the organization.

Established in 1927, Gallagher is a global leader in insurance brokerage, risk management, and consulting services. More than just an insurance broker, Gallagher is an international organization that delivers client‑centric, expertise‑driven solutions to help clients manage risk and achieve their objectives.

With a workforce of over 16,000 professionals across India, Sri Lanka, and the USA, GCoE has a strong global presence, including offices in Bengaluru, Mumbai, Pune, Kolhapur, Shimoga, Cochin, Chandigarh, Colombo, and Las Vegas. It offers a dynamic environment where result‑oriented and knowledge‑driven professionals can contribute to organizational growth while building rewarding, long‑term careers.

At GCoE, we foster a culture of innovation, collaboration, and continuous learning. Employees benefit from competitive compensation, comprehensive benefits, professional development opportunities, industry certifications, and structured training programs. Guided by The Gallagher Way, our teams are committed to delivering excellence, driving innovation, and creating a great place to work.

Join Gallagher and be part of a global organization that values integrity, teamwork, and professional growth while shaping the future of the insurance industry.

How you’ll make an impact

Principal Duties / Responsibilities

• Key representative for operational forums/projects
• Lead for key process improvement initiatives and identifying process wastes
• Analyse team performance, identify trends and make recommendations to improve overall operational performance
• Conduct onboarding interviews
• Responsible for managing available resources effectively to ensure operational efficiency
• Drive team performance
• Manage SLAs on accuracy, TAT, productivity
• Maintain day‑to‑day stakeholder interaction and develop relationships
• Create development plan for the team
• Set goals for the team
• Drive a culture of adherence to company standards and SOPs
• Conduct performance management
• Highlight exceptions

About you

Qualifications

• Bachelor’s degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.

Behaviors

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level; these benefits may improve.

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals – Employee Gratuity, Future Service Gratuity benefit – Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan – Tax Savings Plans
• Educational expense reimbursement
• Annual Leave, Maternity & Paternity Leave, Additional paid ML, Mental Health Day

Other benefits include

• Employee Wellness Programs
• Training programs
• And more.

We value inclusion and diversity

Inclusion and diversity is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.