Analyst- HR Operations

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 600,000 - 850,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Gurugram, India, is seeking an HR Operations Analyst to resolve Tier 1 HR queries and transactions. You will work in Workday, manage data creation and corrections, and support global HR users across APAC, EMEA and AMR regions.

The role requires familiarity with Workday and case management tools, plus proficiency in MS Office. On-site location in Gurugram with a 40-hour workweek offers exposure to global HR processes and policy documentation.

Qualifications

• Fundamental HR knowledge and procedures.
• Excellent written and verbal communication skills.
• Experience in a Workday HR environment preferred.
• Knowledge of ServiceNow a plus.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Responsibilities

• Resolve Tier 1 HR queries and transactions in Workday.
• Maintain data related to Location Creation, corrections, and security requests.
• Assist global HR users across APAC, EMEA, AMR regions.
• Support global compensation audits and reporting.
• Coordinate case management thru ServiceNow and assist with knowledgebase updates.

Skills

HR fundamentals

Strong communication

Workday HR experience

ServiceNow knowledge

MS Office Suite

Tools

Workday HR system

ServiceNow

MS Office

Job description

Job Summary

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
• Working with and assisting global employee/HR users from APAC, EMEA AMR.
• Manage Global compensation audits and reports.
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
• Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
• Manage One-time payments bulk uploads and comp requests.
• Managing Coordinating queries on Case management tool Service now effectively.
• Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
• Active participation on any new transitions and documents creation.
• Assist with data correction or elevate to Sr. Analyst/SME, specifically for issues that cannot be resolved through self-service
• Managing semi-functional issues in Workday and act as a bridge between Tier 1 Tier 2 technical teams.
• Update/Review SOP s and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes
• Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
• Ability to identify and elevate complex queries to appropriate stakeholders
• Adhere to agreed KPIs, KRAs, SLAs and customer service standards
• Managing client calls with the Global process partners on a regular basis and ensures required documentation
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

• Understanding or Knowledge of HR fundamentals, practices, and procedures
• Strong written and verbal communication skills
• Previous experience in a Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool ServiceNow an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.

Sound like you

• Highly Organized and Self-motivated
• Highly Employee and Customer centric
• Strong team player, willing to learn and share experiences with other team members
• Attention to detail and ability to work towards tight deadlines
• Result oriented and Proactive in achieving results
• Ability to manage competing priorities and multiple stakeholders
• Highly Flexible and Adaptable to conditions and business requirements

Location

On-site - Gurugram

Scheduled Weekly Hours: 40