Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DBS India is seeking a seasoned professional for Trade Finance Operations. The role focuses on client servicing for Trade Finance transactions, acting as a single point of contact for clients, and delivering end-to-end transaction support from a dedicated operations team in Pune.

The candidate should have 7+ years of experience with Trade Finance products and strong client management skills, with a focus on process discipline, risk awareness, and cross-functional collaboration within the bank.

Qualifications

• 7+ years of experience in handling Trade Finance products.
• Graduate / Post-Graduate with relevant Trade Finance experience.
• Excellent client / customer management skills.
• Ability to manage day-to-day processes and metrics.
• Capable of guiding the team and implementing risk controls.

Responsibilities

• Client servicing and handholding of Trade Finance transactions end-to-end.
• Serve as single point of contact for clients on trade transactions.
• Resolve queries promptly by coordinating with branches and internal teams.
• Advise clients on trade transactions and products.
• Manage customer complaints and inquiries.

Skills

Trade Finance knowledge

Client management

Process & metrics

Risk mitigation

Team guidance

Education

Graduate / Post-Graduate

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Job Purpose

• Client Servicing for Trade Finance Operations

Key Accountabilities

• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

• Capable managing the Customers and handling queries for Trade, Cash and Loan products.
• Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
• Own the Customer Transaction end to end
• Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards
• Advise the client on the trade transactions
• Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
• 7+ years of Work Experience in handling the Trade Finance products
• Excellent Client / Customer management skills, business orientation
• To manage processes and metrics on a day to day basis
• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity

Location

Pune-DBIL

Job

Operations

Schedule

Regular

Employee Status

Full time