Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

DBS India in Bangalore is seeking an experienced Operations professional to handle client servicing for Trade Finance. The role focuses on end-to-end management of trade transactions and providing guidance on documentary credits, guarantees, and related services.

You will collaborate with branches, Relationship Managers and internal teams to promptly resolve queries, maintain KPIs/KRIs, and ensure high service levels while upholding DBS’ standards and integrity.

Qualifications

Client servicing for Trade Finance transactions including letters of credit, guarantees and payments.
Experience with Trade, Cash and Loan product queries.
Experience handling customer queries and managing relationships with branches, RM and internal teams.
Ability to guide and support team and identify risk and mitigate controls.

Responsibilities

Capable of managing customers and handling queries for Trade, Cash and Loan products.
Strengthen relationships with branches, Relationship Managers and internal teams to resolve trade queries promptly.
Own the customer transaction end to end.
Ensure self KPI’s and KRI’s are managed per group standards.
Advise clients on trade transactions and resolve complaints or inquiries.

Skills

Client management

Trade Finance

Query handling

Stakeholder management

Risk awareness

Education

Graduate / Post-Graduate

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Job Purpose

Client Servicing for Trade Finance Operations

Key Accountabilities

Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

Capable managing the Customers and handling queries for Trade, Cash and Loan products.
Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
Own the Customer Transaction end to end
Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards
Advise the client on the trade transactions
Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
7+ years of Work Experience in handling the Trade Finance products
Excellent Client / Customer management skills, business orientation
To manage processes and metrics on a day to day basis
To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications