Analyst, Client Service Manager

DBS Bank; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

DBS India is seeking a seasoned Trade Finance Operations professional to manage end-to-end client servicing for letters of credit, guarantees and related trade products in Pune. You will be the single point of contact for clients, resolving queries and guiding transactions with a strong emphasis on accuracy and compliance.

The role requires 7+ years of hands-on experience in trade finance, excellent client management, and the ability to coordinate with branches, RM's and internal teams to meet

Qualifications

• 7+ years of experience handling Trade Finance products.
• Working knowledge of Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and SWIFT.
• Excellent Client / Customer management and business orientation.
• Ability to manage day-to-day processes and metrics.

Responsibilities

• Capable managing the Customers and handling queries for Trade, Cash and Loan products.
• Strengthen relationship with branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly.
• Own the Customer Transaction end to end.
• Ensure that the self KPI s and KRI s are managed and maintained as per the group s expected standards.
• Advise the client on the trade transactions.
• Handling all types of customer complaints, enquiries Queries regarding any clarification with respect to trade transactions.

Skills

Trade Finance

Client management

Stakeholder management

KPI/KRI governance

Risk mitigation

Trade Products

Education

Graduate / Post-Graduate with relevant trade finance exposure

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Job Purpose

• Client Servicing for Trade Finance Operations

Key Accountabilities

• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

• Capable managing the Customers and handling queries for Trade, Cash and Loan products.
• Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
• Own the Customer Transaction end to end
• Ensure that the self KPI s and KRI s are managed and maintained as per the group s expected standards
• Advise the client on the trade transactions
• Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
• 7+ years of Work Experience in handling the Trade Finance products
• Excellent Client / Customer management skills, business orientation
• To manage processes and metrics on a day to day basis
• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity

Location:

Pune-DBIL

Job:

Operations

Schedule:

Regular

Employee Status:

Full time