Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank Australia; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

DBS Bank Australia is looking for an Analyst in Bengaluru to focus on client servicing within Trade Finance Operations. The ideal candidate will manage all Trade Finance transactions, provide exceptional customer support, and coordinate with internal teams to resolve queries.

Applicants should have over 5 years of experience in Trade Finance products and a strong understanding of various trade complexities. A graduate or post-graduate degree is essential for this full-time role.

Qualifications

• 5+ years of experience in handling Trade Finance products.
• Knowledge of Documentary Letters of Credit, Bank Guarantees, and Fund Transfers.
• Proven ability to manage customer relationships.

Responsibilities

• Manage client servicing and handholding of Trade Finance transactions.
• Strengthen relationships with stakeholders for resolving trade queries.
• Own customer transactions end to end.

Skills

Client management skills

Knowledge of Trade Finance products

Business orientation

Excellent communication

Education

Graduate/Post-Graduate in relevant field

Job description

## Analyst, Client Service Manager, Corporate Banking, Technology and OperationsApplyremote type: Operationslocations: Bangaloretime type: Full timeposted on: Posted Todayjob requisition id: WD84539**Business Function**Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.**Key Requirements****Job Purpose*** Client Servicing for Trade Finance Operations**Key Accountabilities*** Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions**Job Duties and Responsbilities*** Capable managing the Customers and handling queries for Trade Finance products* Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly* Own the Customer Transaction end to end* Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards* Advise the client on the trade transactions* Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions**Required Experience / Competencies*** Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts* 5+ years of Work Experience in handling the Trade Finance products* Excellent Client / Customer management skills, business orientation* To manage processes and metrics on a day to day basis* To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place**Education / Preferred Qualifications*** Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products**DBS India - Culture & Behaviours*** Drive Performance Through Value Based Propositions* Ensure Customer Focus by Delighting Customers & Reduce Complaints* Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation* Enhance Knowledge Base, Build Skill Sets & Develop Competencies* Invest in Team Building & Motivation through Ideation & Innovation* Execute at Speed While Maintaining Error Free Operations* Develop a Passion for Performance to Grow Talent Pool* Maintain the Highest Standards of Honesty and Integrity**Location:**Bangalore**Job:**Operations**Schedule:**Regular**Employee Status:**Full time