Associate, Client Service Manager, Corporate Banking, Technology and Operations

DBS; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DBS Gurgaon seeks an experienced Operations professional to manage day-to-day transactions for Institutional Banking Group clients in Trade, Cash, and Loans. You will collaborate with Central Operations, business units, branches, and key stakeholders to ensure timely and accurate servicing and resolution of issues.

The role requires strong client management skills, knowledge of trade products, and the ability to drive metrics while maintaining high service standards.

Qualifications

• 7+ years of work experience in handling Trade Finance, cash, and loan products.
• Strong client/customer management skills and business orientation.
• Ability to manage processes and metrics on a day-to-day basis; identify areas of risk and implement mitigations.
• High emotional intelligence to connect with and help customers.

Responsibilities

• Manage day-to-day transactions across Trade, Cash, Loans, FD, ETAX, IDEAL (Channel) and Static data for IBG clients.
• Own the customer transaction end-to-end and coordinate with branches, RMs and other stakeholders.
• Ensure KPIs and KRIs are met and customer concerns are resolved within committed timelines.
• Conduct at least one client meeting per week for MNC clients and cover as many clients as possible.

Skills

Trade products knowledge

Client management

Stakeholder coordination

Process metrics

Emotional intelligence

Education

Graduate / Post-Graduate with relevant work experience

Job description

Requirements

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Manage day to day transaction of Institutional Banking Group clients in Trade, Cash and Loans. Work closely with the client, Central Operations, Business unit, Branch, Bizcare India and other stake holders to ensure both transactional and non-transactional gets addressed and resolved. Drive metrics to ensure seamless servicing.

Key Accountabilities

Client servicing and handholding of Trade, Cash, Loans FD, ETAX, IDEAL (Channel) and Static data. Incumbent would be the single point of contact for the client for all transactions.

Job Duties & Key Requirements

Managing day to the transaction of trade, cash, loan, FD, ETAX, IDEAL (Channel) and Static data updation coordination for the IBG set of customers. Own the Customer Transaction end to end. Strengthen relationship with the various stake holders like branches, Relationship Managers and Strengthen internal teams to resolve all queries and issues promptly. Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards. Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines. Maximise customer satisfaction, retention by maintaining ‘Top of the Class’ service standards in all client interactions (both internal clients and external clients). Minimum one client meeting in week to be done for MNC clients and covering maximum clients allocated to respective CSM.

Required Experience / Competencies

Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts 7+ years of Work Experience in handling the Trade Finance, cash, and loan products. Excellent Client / Customer management skills, business orientation To manage processes and metrics on a day-to-day basis To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place. Well versed with RBI master directions High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathise with customers.

Education / Preferred Qualifications

Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

Location

Gurgaon-DBIL

Job Details

Job: Operations

Schedule: Regular Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.