Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

DBS India is seeking a Trade Finance Operations professional to service clients and manage end-to-end trade transactions. The role emphasizes strong client relationships, risk awareness and adherence to internal controls.

Ideal candidates will have Graduate/Post-Graduate qualifications in finance and hands-on experience with documentary credits, guarantees and SWIFT payments. The position supports DBS India's growth in Trade Finance operations.

Qualifications

• Working knowledge of Documentary LCs, Standby LCs, Bank Guarantees, B2B reimbursements, fund transfers and SWIFT messaging.
• Experience handling Trade Finance products.
• Excellent client/customer management skills and business orientation.
• Ability to manage processes and metrics daily.
• Ability to identify risks and establish controls and mitigations.

Responsibilities

• Client servicing and handholding for Trade Finance transactions; single point of contact for all trade transactions.
• Strengthen relationships with branches, Relationship Managers and internal teams to promptly resolve trade queries.
• Own customer transactions end-to-end and ensure timely processing.
• Advise clients on trade transactions and their implications.
• Monitor and maintain KPIs and KRIs as per group standards and procedures.

Skills

Trade Finance Knowledge

Trade Finance Experience

Customer Management

Process & Metrics

Risk Mitigation

Education

Graduate / Post-Graduate in Finance

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• Client Servicing for Trade Finance Operations

Key Accountabilities

• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

• Capable managing the Customers and handling queries for Trade, Cash and Loan products.
• Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
• Own the Customer Transaction end to end
• Ensure that the self KPIs and KRIs are managed and maintained as per the group’s expected standards
• Advise the client on the trade transactions
• Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
• Work Experience in handling the Trade Finance products
• Excellent Client / Customer management skills, business orientation
• To manage processes and metrics on a day to day basis
• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity