Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank; Mumbai; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

DBS Bank in Mumbai invites an experienced Trade Finance Operations professional to manage client servicing and end-to-end trade transactions. You will liaise with branches, RM teams, and internal units to resolve inquiries swiftly and uphold KPI/KRI standards.

The role requires knowledge of LC, LC standby, bank guarantees and SWIFT messaging, with a strong emphasis on client relationship management. Regular, full-time operations role in Mumbai.

Qualifications

• Graduate / Post-Graduate with relevant work experience in Trade Finance.
• Experience with Documentary Letters of Credit, Standby LCs, Bank Guarantees, Bank-to-Bank Reimbursements, Funds Transfer, and SWIFTs.
• Strong client management and relationship-building capabilities.

Responsibilities

• Client servicing and handholding of Trade Finance transactions; single point of contact for clients.
• Strengthen relationships with branches, Relationship Managers and internal teams to resolve trade queries promptly.
• Own the customer transaction end-to-end and ensure KPIs/KRIs are met.
• Advise clients on trade transactions and resolve queries or complaints.
• Maintain controls to mitigate risk and ensure compliance with group standards.

Skills

Client servicing

Relationship management

Stakeholder management

Query handling

End-to-end ownership

KPI/KRI management

Trade advisory

Education

Graduate / Post-Graduate

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Job Purpose

• Client Servicing for Trade Finance Operations

Key Accountabilities

• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

• Capable managing the Customers and handling queries for Trade, Cash and Loan products.


• Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly


• Own the Customer Transaction end to end


• Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards


• Advise the client on the trade transactions


• Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts


• 7+ years of Work Experience in handling the Trade Finance products


• Excellent Client / Customer management skills, business orientation


• To manage processes and metrics on a day to day basis


• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

• Drive Performance Through Value Based Propositions


• Ensure Customer Focus by Delighting Customers & Reduce Complaints


• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation


• Enhance Knowledge Base, Build Skill Sets & Develop Competencies


• Invest in Team Building & Motivation through Ideation & Innovation


• Execute at Speed While Maintaining Error Free Operations


• Develop a Passion for Performance to Grow Talent Pool


• Maintain the Highest Standards of Honesty and Integrity

Location:

Mumbai

Job:

Operations

Schedule:

Regular

Employee Status:

Full time