Analyst, CC & AP

APM Terminals; Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Maersk in Pune is seeking a detail-oriented operations professional to drive workflow efficiency across first and second handling activities. You will manage volumes, ensure timely and accurate processing, and actively monitor KPIs to prevent backlogs.

The role emphasizes compliance with SOPs and risk controls while supporting automation projects and continuous improvement initiatives within a dynamic logistics team.

Qualifications

• Strong attention to detail and commitment to quality.
• Ability to manage priorities in a fast-paced operational environment.
• Continuous improvement mindset with a focus on efficiency and automation.
• Strong collaboration and stakeholder management skills.
• Commitment to compliance, controls, and operational excellence.
• Be part of a team that drives performance, innovation, and exceptional customer outcomes every day.

Responsibilities

• Drive Operational Performance: aim for 120+ workflows per person across 1st and 2nd handling.
• Ensure timely processing: complete all workflows within 3 business days.
• Own KPIs: maintain zero overdue workflows aged over 3 days.
• Support Continuous Improvement: contribute to optimization, automation testing, and process improvements.
• Maintain Compliance & Controls: follow SOPs and risk management requirements.
• Demonstrate Maersk values and participate in team engagement initiatives.

Skills

Detail oriented

Prioritization

Continuous improvement

Collaboration

Compliance

Stakeholder management

Job description

Join our team and play a key role in delivering operational excellence through efficient workflow management, process compliance, and continuous improvement initiatives.

Key Responsibilities

• Drive Operational Performance: Achieve productivity targets of 120+ workflows per person across 1st and 2nd handling activities. Manage workflow volumes effectively to support business requirements.
• Ensure Timely & Accurate Processing: Complete all fresh and exception workflows within 3 business days. Maintain high levels of processing accuracy and quality.
• Own Business KPIs: Maintain zero overdue workflows aged over 3 days. Keep workflow inventory aligned with one day’s inflow volume. Proactively identify and address workflow backlogs.
• Support Continuous Improvement: Contribute to process optimization, workflow reduction, and FTHR improvement initiatives. Support automation and digitalization projects through testing, validation, and process expertise.
• Maintain Compliance & Controls: Adhere to company policies, internal controls, and approved operating procedures. Ensure compliance with RICC SOPs and risk management requirements.
• Demonstrate Strong Team Values: Exhibit professionalism, accountability, and a customer-focused mindset. Complete mandatory training on time and actively participate in team engagement initiatives. Consistently demonstrate Maersk Values and Behaviors.

What We're Looking For

• Strong attention to detail and commitment to quality.
• Ability to manage priorities in a fast-paced operational environment.
• Continuous improvement mindset with a focus on efficiency and automation.
• Strong collaboration and stakeholder management skills.
• Commitment to compliance, controls, and operational excellence.
• Be part of a team that drives performance, innovation, and exceptional customer outcomes every day.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.