Senior Process Expert, Operations

APM Terminals; Chennai District; On-site; INR 1,100,000 - 1,900,000; Full time

Benefits offered by this job

Global exposure

Professional growth

Flexible working arrangements

Job summary

Maersk is seeking an EMR Operations Sr Process Expert to lead daily Equipment Maintenance & Repair (EMR) activities, drive KPIs and SLAs, and ensure compliant, efficient container maintenance. You will manage a team, coordinate with vendors and depots, analyze performance data, and advance standardization, automation and continuous improvement to strengthen operational excellence.

This role offers global exposure and opportunities for professional growth, with a collaborative environment across

Qualifications

• Bachelor's degree completed.
• Fluent in English with strong communication skills.

Responsibilities

• Manage daily EMR operations and meet KPIs and SLAs.
• Monitor workflow, productivity, and quality to hit targets.
• Handle vendor, depot, and stakeholder queries and resolve issues.
• Oversee container maintenance and repair activities with accuracy and compliance.
• Build strong relationships with vendors, depots, and internal stakeholders.
• Prepare operational reports and analyze performance trends.
• Drive standardization, optimization, and continuous improvement.
• Ensure EMR policies, repair procedures, and industry standards are followed.
• Support audits, special projects, and automation initiatives.
• Provide data-driven insights and recommendations to improve performance.

Skills

Fluent English

Stakeholder management

Education

Bachelor's degree

Job description

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction. At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role: Looking for a candidate with experience in Equipment Maintenance & Repair (EMR) operations, responsible for managing daily operations, monitoring KPIs/SLAs, handling vendor and stakeholder queries, and ensuring smooth container maintenance and repair processes. The role requires strong stakeholder management, operational reporting and analytics, process improvement, compliance adherence, and the ability to drive operational excellence through standardization, automation, and continuous improvement initiatives. Experience in logistics, container operations, vendor management, and performance reporting is preferred.

You will be Responsible for:

• Managing daily EMR operations and ensuring KPIs and SLAs are achieved.
• Monitoring workflow, productivity, and quality to meet operational targets.
• Handling vendor, depot, and stakeholder queries and resolving issues promptly.
• Overseeing container maintenance and repair activities with accuracy and compliance.
• Building strong relationships with vendors, depots, and internal stakeholders.
• Preparing operational reports and analyzing performance trends.
• Driving process standardization, optimization, and continuous improvement initiatives.
• Ensuring adherence to EMR policies, repair procedures, and industry standards.
• Supporting audits, special projects, business transformation, and automation initiatives.
• Providing data-driven insights and recommendations to improve operational performance.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.