Analyst, CC & AP

A.P. Moller - Maersk; Maharashtra; On-site; INR 500,000 - 800,000; Full time

Job summary

Maersk seeks a detail-oriented professional to manage workflows, ensure compliance, and drive continuous improvement across first and second handling activities. You will monitor productivity targets, process timelines, and quality, collaborating with stakeholders to optimize operations.

The role emphasizes timely processing, backlog reduction, and active participation in automation and digitalization initiatives to sustain high performance and customer satisfaction.

Qualifications

• Attention to detail and commitment to quality.
• Ability to manage priorities in a fast-paced operational environment.
• Mindset of continuous improvement with focus on efficiency and automation.
• Strong collaboration and stakeholder management skills.
• Commitment to compliance, controls, and operational excellence.

Responsibilities

• Deliver operational excellence through efficient workflow management and process compliance.
• Drive productivity targets and manage workflow volumes to support business needs.
• Ensure timely and accurate processing of all workflows within defined timelines.
• Own and monitor business KPIs, address backlogs, and align inventory with inflow.

Skills

Detail orientation

Priority management

Continuous improvement

Stakeholder collaboration

Operational excellence

Job description

Join our team and play a key role in delivering operational excellence through efficient workflow management, process compliance, and continuous improvement initiatives.

Key Responsibilities

Drive Operational Performance

• Achieve productivity targets of 120+ workflows per person across 1st and 2nd handling activities.
• Manage workflow volumes effectively to support business requirements.

Ensure Timely & Accurate Processing

• Complete all fresh and exception workflows within 3 business days.
• Maintain high levels of processing accuracy and quality.

Own Business KPIs

• Maintain zero overdue workflows aged over 3 days.
• Keep workflow inventory aligned with one day's inflow volume.
• Proactively identify and address workflow backlogs.

Support Continuous Improvement

• Contribute to process optimization, workflow reduction, and FTHR improvement initiatives.
• Support automation and digitalization projects through testing, validation, and process expertise.

Maintain Compliance & Controls

• Adhere to company policies, internal controls, and approved operating procedures.
• Ensure compliance with RICC SOPs and risk management requirements.

Demonstrate Strong Team Values

• Exhibit professionalism, accountability, and a customer-focused mindset.
• Complete mandatory training on time and actively participate in team engagement initiatives.
• Consistently demonstrate Maersk Values and Behaviors.

What We're Looking For

• Strong attention to detail and commitment to quality.
• Ability to manage priorities in a fast-paced operational environment.
• Continuous improvement mindset with a focus on efficiency and automation.
• Strong collaboration and stakeholder management skills.
• Commitment to compliance, controls, and operational excellence.

Be part of a team that drives performance, innovation, and exceptional customer outcomes every day.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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