Analyst - Asset Management

Microland; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Microland is seeking a skilled Asset & ITSM specialist to manage hardware and software asset lifecycles, onboarding/offboarding, contract management, and procurement processes. The role requires familiarity with ITIL processes and IT services, with hands-on experience in ServiceNow or Remedy.

Strong communication and planning skills are essential for success. The candidate should have a Bachelor’s degree or equivalent and ITIL Foundation certification, with a solution-oriented approach to asset

Qualifications

• Bachelor’s degree or diploma in computer science or information technology or equivalent.
• ITIL Foundation certification is beneficial for the role.
• Experience with ITSM tools such as ServiceNow and Remedy is desirable.

Skills

Asset management process

Communication

ITIL & IT Ops

Information processing

Communication skills

ITSM & Service Catalog

Customer support

Hardware & software asset life cycle

User asset onboarding/offboarding

Contract management

Procurement life cycle

MS Project planning

Remedy/ServiceNow logging

Education

Bachelor’s degree/diploma in computer science or information technology or equivalent

ITIL Foundation

Tools

ServiceNow

Remedy

Job description

Education Qualification :

Bachelor s degree/diploma in computer science or information technology or equivalent

Skills :

• Primary -> Process | Asset and Configurtaion managment process | 2 - Knowledgeable
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Primary -> Technology | ITIL and IT Operations | 2 - Knowledgeable
• Secondary -> Behavioral | Aptitude|Information Processing | 3 - Experienced
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Process | IT Service Management|Service Catalogue Management | 1 - Aware
• Secondary -> Functional | Customer Support | 1 - Aware

Certification :

Technology | ITIL Foundation

Technical Primary Skills

• 1. Experience in Hardware and Software Asset Life Cycle Management
• 2. User asset On Boarding and Off Boarding
• 3. New User Asset On Boarding and Off Boarding
• 4. Knowledge of Contract Management
• 5. Knowledge of Procurement Life Cycle
• 6. Knowledge of Project Management too usage
• 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy

Functional Primary Skills

• Asset Management
• Tagging and De-tagging of asset in Hardware Asset Management
• Entitlement Vs Usage of licenses
• User On Boarding and Off Boarding
• Contract renewal and negotiations
• Procurement Life Cycle
• Create a plan in MS Project
• Logging to the tool like Remedy or Service Now

Behavioral skills

• 1.Delivers information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others.
• Can communicate assertively and effectively
• Planning and Organizing
• 1.Establishes priorities that address the details and timelines needed to achieve the intended results; Is flexible and utilizes resources. communicates bad news, surprises early.
• 2.Able to identify critical path and plan for meeting the same
• Customer and Business Orientation
• 1.Understands customer needs and displays commitment towards meeting them.
• 2.Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers.
• 3. Has sound understanding of the customer s business and can communicate suggestions to the customer.
• 4.Understands business impact of process to customer. Responds to customers needs, questions and concerns in an accurate, effective, and timely manner.
• 5.Effectively and professionally works with upset customers, solving their problems

Disclaimer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.