Analyst

EXL Service; Haryana; On-site; INR 600,000 - 1,000,000; Full time

Job summary

EXL Service in India, Haryana is seeking an experienced professional to manage operational delivery and stakeholder relationships for assigned clients. You will provide specialized consulting guidance, design MIS for status updates, and drive risk governance across business processes to ensure compliance and timely delivery.

The role emphasizes project management, collaboration with onshore teams, and continuous improvement using current tools and techniques to enhance service quality.

Responsibilities

• Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines. Implement work management trackers, define roles & responsibilities of team members and roll out a work allocation / delivery plan to track completion
• Work with onshore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines
• Design & Implement management information systems (MIS) for periodic status updates and to identify trends around business processes identified as high on risk / low on controls
• Drive a culture of Risk and Governance across business processes. Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope. Champion customer service to ensure that compliance is integrated in business processes
• Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services

Job description

Job Description: Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making.

Responsibilities

• Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines. Implement work management trackers, define roles & responsibilities of team members and roll out a work allocation / delivery plan to track completion
• Work with onshore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines
• Design & Implement management information systems (MIS) for periodic status updates and to identify trends around business processes identified as high on risk / low on controls
• Drive a culture of Risk and Governance across business processes. Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope. Champion customer service to ensure that compliance is integrated in business processes
• Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services

Qualifications: NA