Service Delivery Senior Analyst

Accenture; Bengaluru; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

A global consulting firm in Bengaluru is seeking a Delivery Lead to manage the complete delivery process of contracts, ensuring compliance with operational, contractual, and financial obligations. The ideal candidate will have at least 3 years of experience in Governance Risk Compliance (GRC) and expertise in auditing principles and Application security. Responsibilities include risk management, supporting compliance certifications, and promoting continuous improvement in service delivery. Occasional travel within India is required, along with flexibility in working hours to coordinate with global teams.

Qualifications

• Minimum of 1-year experience in Auditing principles and practices.
• Minimum of 1-year experience in Application security/audit roles.
• Knowledge of secure SDLC models and secure coding standards.
• Minimum of 1-year experience in Operational compliance requirements.
• Risk management or assessment experience.

Responsibilities

• Perform audits/reviews to assess risks in Application development.
• Manage risk in Application development to an acceptable level.
• Support successful completion of compliance certification programs.
• Introduce continual improvement from past interventions.

Skills

Auditing principles and practices

Application security/audit

Knowledge of secure SDLC models

Team and stakeholder management

Risk management

Education

CISA certification

Agile Methodology (Certified Scrum Master)

CMMI for Development

Microsoft Azure/AWS/Google Certifications

Job description

Job Description

Summary: As a Delivery Lead, you will oversee the complete delivery process or a specific segment of a contract, ensuring that all operational, contractual, and financial obligations are met. Your typical day will involve coordinating with various teams to maintain service quality and efficiency, while also identifying potential opportunities for additional work through up‑selling or cross‑selling. You will engage in strategic discussions to enhance delivery outcomes and foster a collaborative environment that promotes continuous improvement.

Roles & Responsibilities

• Perform audits/reviews to assess risks in Application development and maintenance service environment.
• Manage risk in Application development and maintenance service to an acceptable level.
• Increase level of awareness of and compliance with policy and process related matters.
• Support successful completion of various external compliance certification programs and internal compliance assessments.
• Introduce continual improvement including lessons learned from matters requiring intervention.

Professional & Technical Skills

Minimum of 1-year experience in Auditing principles and practices (sample Qualifications: CISA, ISO 27001 Lead Auditor).

Minimum of 1-year experience in Application security/audit roles in Application development & maintenance service industry (sample Qualifications: EC-Council's CASE (Certified Application Security Engineer), CEH (Certified Ethical Hacker), Agile Methodology (Certified Scrum Master), DevOps Certification, CMMI for Development).

Knowledge of secure SDLC models, secure coding standards, OWASP Top 10, threat modeling, SAST (Static Application security testing), DAST (Dynamic Application security testing), single sign-on, Encryption.

Minimum of 1-year experience in Operational compliance requirements.

Contract Management / Service Reporting (including Service Level Agreements and Operational Level Agreements).

Risk management or assessment (sample Qualification: CRISC).

Knowledge of cloud environment and services (sample Qualification: Microsoft Azure / AWS / Google Certifications).

Team and stakeholder management.

Nice-to-Have Skills & Qualifications

• Data privacy and protection (sample Qualifications: CIPM, CIPT, CIPP).
• CISSP, CISM, CISA, CCSK, CCSPSOC1, SOC2 (SSAE16 / ISAE3402) awareness.
• Business Continuity and Disaster Recovery awareness (ISO 22301).

Other Requirements

• Occasional within country travel.
• Flexibility in working hours required for meetings with the global team and with service delivery contacts in other geographies; overtime may be necessary at times.

Additional Information

• The candidate should have minimum 3 years of experience in Governance Risk Compliance (GRC).
• This position is based at our Bengaluru office.