Delivery Manager

Intglobal; Kolkata District; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Intglobal is seeking a Delivery Manager to oversee end-to-end delivery governance across multiple analytics and technology engagements. You will manage Project Managers and cross-functional teams to ensure timely, within-scope delivery and strong client relationships.

The role requires operational rigor, delivery leadership, and the ability to mentor teams while driving standardized processes. You will report to senior leadership and contribute to governance improvements across engagements.

Qualifications

• 8-14 years of experience in IT services, analytics consulting, BI consulting, data
• Minimum 3-5 years in delivery/program management roles managing multiple projects simultaneously.
• Experience managing Project Managers and cross-functional delivery teams.
• Strong exposure to client-facing consulting environments.

Responsibilities

• Oversee delivery governance across multiple analytics, BI, and data engineering engagements.
• Ensure projects are delivered on time, within scope, and aligned with client expectations.
• Establish governance mechanisms for project reviews, delivery tracking, risk management.
• Drive standardized delivery processes across all engagements and monitor delivery KPIs.
• Mentor and oversee Project Managers handling client engagements and cross-project prioritization.
• Support account growth by identifying opportunities for delivery expansion and managed services.

Skills

Team leadership

Client-facing

Communication

Stakeholder management

Problem solving

Education

Bachelor's degree in Engineering / CS / IT

MBA / PMP / Prince2 / Agile certs

Tools

Data Warehousing

ETL workflows

Analytics workflows

Cloud platforms

Data pipelines

Reporting architectures

Job description

The Delivery Manager will be responsible for overseeing end-to-end delivery governance

across multiple analytics and technology engagements. The role requires strong client-

facing capabilities, operational rigor, delivery leadership, and the ability to manage

multiple Project Managers and cross-functional delivery teams.

This individual will act as the central delivery owner responsible for ensuring:

and delivery process maturity.

Key Responsibilities

Oversee delivery across multiple concurrent analytics, BI, and data engineering

Ensure projects are delivered on time, within scope, and aligned with client

Establish governance mechanisms for project reviews, delivery tracking, risk

Drive standardized delivery processes across all engagements.

Monitor delivery KPIs, utilization, profitability, quality, and resource allocation.

Conduct periodic delivery reviews with Project Managers and leadership teams.

Project & Program Oversight

Mentor and oversee Project Managers handling individual client engagements.

Ensure effective planning, execution, dependency management, and stakeholder

Identify delivery risks proactively and drive mitigation plans.

Manage cross-project prioritization and resource conflicts.

Review project health indicators including timelines, effort variance, budget

adherence, and client feedback.

Client & Stakeholder Management

Serve as a senior delivery interface for key client stakeholders.

Build strong client confidence through structured communication and delivery

Participate in governance meetings, steering committee discussions, and

Manage delivery expectations and navigate changing priorities in dynamic

consulting environments.

Support account growth by identifying opportunities for delivery expansion and

managed services.

Resource & Capacity Management

Oversee team allocation, bandwidth planning, and utilization management.

Collaborate with hiring and leadership teams for resource forecasting and staffing

requirements.

Ensure appropriate skill mapping across analytics, BI, engineering, and reporting

projects.

Optimize delivery capacity while maintaining quality standards.

Process Improvement & Operational Excellence

Build scalable delivery frameworks, SOPs, templates, and governance models.

Drive continuous improvement initiatives across delivery operations.

Implement delivery dashboards, reporting standards, and performance tracking

mechanisms.

Improve operational maturity and reduce founder dependency in day-to-day project

management.

Quality & Delivery Assurance

Ensure adherence to delivery standards, documentation practices, and quality

Conduct periodic quality reviews of project outputs, reporting structures, and client

Drive accountability and ownership across project teams.

Ensure delivery consistency across all accounts.

Requirements

Required Skills & Experience

Experience

8-14 years of experience in IT services, analytics consulting, BI consulting, data

Minimum 3-5 years in delivery/program management roles managing multiple

projects simultaneously.

Experience managing Project Managers and cross-functional delivery teams.

Strong exposure to client-facing consulting environments.

Domain Exposure

Preferred exposure to

Business Intelligence & Reporting

Technical Understanding

Data pipelines and ETL workflows

Reporting architectures

Cloud and modern data platforms

Agile and hybrid delivery methodologies

Exposure to platforms/tools such as

Data Warehousing concepts

Analytics workflows

will be an added advantage.

Escalation handling and conflict resolution

Resource planning and utilization management

Strong operational discipline

Analytical and structured problem-solving approach

Excellent communication and presentation skills

Ownership mindset and accountability

Preferred Personality Traits

Process-oriented but adaptable

High ownership mentality

Ability to work in ambiguity

Strong follow-through capability

Team leadership and mentoring mindset

Commercial awareness and client sensitivity

What We Are Looking For

bring structure to a fast-growing consulting environment,

reduce leadership bandwidth dependency,

and strengthen client confidence across engagements.

KPIs / Success Metrics

Client satisfaction and retention

Delivery governance maturity

Reduction in escalations

Operational efficiency improvements

Support in account growth and expansion

Preferred Industry Background

Mid-sized IT services companies

Data and AI consulting firms

Educational Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or

related disciplines.

MBA / PMP / Prince2 / Agile certifications are a plus.