AM / Manager Client Servicing (Events background mandatory)-Pune

Wizcraft International Entertainment; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Wizcraft International Entertainment is seeking an Assistant Manager / Manager in Client Servicing for Pune. The role focuses on building and sustaining client relationships, managing key accounts, and driving brand activation projects from pitch to execution.

The ideal candidate should have strong presentation, communication, and negotiation skills, with a solid background in experiential marketing and events.

Qualifications

• Highly proficient client servicing professionals with expertise in developing and managing client relationships.
• Strong understanding of brand activations, experiential marketing and events.
• Ability to independently manage client relationships and projects from pitch to execution.

Responsibilities

• Independently manage and develop client relationships, both new and existing.
• Key account management and building long-term relationships with clients.
• Project management from pitch to execution.
• Work on project briefs, reporting, and documentation; provide on-ground support.
• Collaborate with the creative team for conceptualization and develop pitch presentations and credentials.
• Manage large- and small-scale events and brand activation programs.
• Coordinate tender/brief analysis, terms, and pricing discussions with clients.
• Develop event strategies per market requirements and business potential.
• Estimate client spends, conduct venue recce and plotting.
• Direct interaction with clients for direction, presentation and management of events.
• Finalize prices via negotiations or standard rate cards.
• Ensure self and team performance.

Skills

Presentation skills

Communication skills

Interpersonal skills

Brand activations

Events management

Team management

Client servicing

Negotiation skills

Project management

Stakeholder management

Job description

Assistant Manager / Manager Client Servicing

Reporting to: DGM Brand Activation (Client Servicing)
Division: Brand Activation
Department: Client Servicing

Experience:

• Assistant Manager: 4 - 5 Years of experience
• Manager : 6 - 8 Years of experience

Who We Are

Wizcraft is one of India's leading communications & entertainment companies, integrating strategy, creativity and technology to provide unique experiences.

Our Story

Wizcraft is in the business of creating experiences and our staunch belief is that an event may be forgotten, but an experience will last a lifetime. Wizcraft, a pioneer in the events, exhibitions, activations, television, PR & digital space, has been instrumental in shaping the event management industry in India.

What Are We Looking For?

We are looking for highly proficient Client Servicing professionals with substantive expertise and experience in developing and managing client relationships, along with a strong understanding of brand activations, experiential marketing and events.

The individual must be a high achiever, enterprising, self-starter and result-oriented professional, with a strong inclination towards Sales and Business Development. The candidate should have the ability to independently manage client relationships, handle key accounts and manage projects from pitch to execution.

Key Responsibilities

Client Servicing:

• Independently manage and develop client relationships, both new and existing.
• Key Account Management and building long-term relationships with clients.
• Project Management managing projects from pitch to execution.
• Work on project briefs, reporting, documentation of project content and provide on-ground support.
• Work closely with the creative team for conceptualization and develop pitch presentations and credentials for various projects.
• Responsible for managing large- and small-scale events and brand activation programs.
• Complete analysis of the tender/brief, keeping in mind the financial, legal, production and creative feasibility.
• Guide the management with respect to the terms and conditions of the tender/brief.
• Conceptualize and implement large-scale events and provide communication strategies as per client requirements and preferences to achieve organizational targets.
• Develop strategies for events as per market requirements and business potential.
• Estimate client spends, conduct venue recce and venue plotting.
• Have direct interaction with clients for the direction, presentation and management of various events and brand activation programs.
• Finalize prices based on negotiations with clients on pricing and deliverables or provide standard rate cards to clients.
• Ensure self and team performance.

Process Management:

• Ensure adherence to Wizcraft SOPs and reporting procedures.
• Prepare pre-event P&L in coordination with the production team.
• Prepare a detailed project plan including all activities, responsibilities and timelines required for the delivery of the project.
• Coordinate with internal teams to ensure smooth and timely execution of projects.
• Ensure project deliverables are completed within agreed timelines, budgets and client expectations.

Special Skills

• Excellent presentation skills.
• Excellent communication and interpersonal skills.
• Strong client servicing and relationship management skills.
• Strong understanding of brand activations, experiential marketing and events.
• Team player with strong team management skills.
• Ability to play different roles within the team depending on project requirements.
• Ability to present work and lead client conversations.
• Strong project management and execution skills.
• Commercial acumen and negotiation skills.
• Ability to manage multiple projects and stakeholders simultaneously.
• Self-starter with a proactive and result-oriented approach.
• Strong problem-solving and decision-making abilities.