Airport Representative New

East India Hotels (EIH); Gurugram District; On-site; INR 300,000 - 480,000; Full time

Job summary

East India Hotels (EIH) is seeking an Airport Guest Relations representative in Gurugram to warmly welcome guests arriving from flights and manage airport transfers.

You will coordinate arrivals, verify passenger details, and liaise with Front Office and Transport teams to ensure smooth, on-time service while maintaining EIH’s professional image and guest satisfaction.

Qualifications

• Diploma/Degree in Hotel Management preferred.
• Experience in Front Office/Guest Relations preferred.
• Good knowledge of airport operations and local transportation preferred.

Responsibilities

• Welcome and assist hotel guests at the airport in a warm and professional manner.
• Coordinate guest airport pick-up and drop-off arrangements.
• Verify guest details, flight information, and transportation schedules.
• Monitor flight arrivals and departures and coordinate transfers accordingly.
• Assist guests with luggage and guide them to the designated transportation.
• Maintain effective communication with the Front Office, Concierge, Transport, and other hotel departments.
• Handle guest queries and provide accurate information about the hotel and available services.
• Ensure all airport-related guest services are delivered according to hotel standards.
• Maintain proper records of airport movements, transfers, and guest requests.
• Coordinate with drivers and transport vendors to ensure timely service.
• Handle guest complaints professionally and elevate issues when required.
• Maintain a professional appearance and represent the hotel brand positively at all times.

Skills

Communication skills

Guest-service orientation

Airport operations knowledge

Coordination skills

Time management

Professional grooming

Problem solving

English proficiency

Basic computer skills

Shift work

Attention to detail

Education

Diploma/Degree in Hotel Management

Job description

KeyResponsibilities

• Welcome and assist hotel guests at the airport in a warm and professional manner.
• Coordinate guest airport pick-up and drop-off arrangements.
• Verify guest details, flight information, and transportation schedules.
• Monitor flight arrivals and departures and coordinate transfers accordingly.
• Assist guests with luggage and guide them to the designated transportation.
• Maintain effective communication with the Front Office, Concierge, Transport, and other hotel departments.
• Handle guest queries and provide accurate information about the hotel and available services.
• Ensure all airport-related guest services are delivered according to hotel standards.
• Maintain proper records of airport movements, transfers, and guest requests.
• Coordinate with drivers and transport vendors to ensure timely service.
• Handle guest complaints professionally and elevate issues when required.
• Maintain a professional appearance and represent the hotel brand positively at all times.

Required Skills

• Excellent communication and interpersonal skills.
• Strong guest-service and hospitality orientation.
• Good knowledge of airport operations and local transportation.
• Excellent coordination and time-management skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Professional grooming and confident personality.
• Problem-solving and decision-making abilities.
• Good knowledge of English; additional languages will be an advantage.
• Basic computer and email skills.
• Ability to work in shifts, including weekends and holidays.
• Strong attention to detail and ability to work under pressure.

Preferred Qualifications

• Diploma/Degree in Hotel Management, Hospitality, Travel Tourism, or a related field.
• Previous experience in Front Office, Concierge, Airport Representative, Guest Relations, or a similar hospitality role is preferred.