Airport Representatitve

The Leela Gandhinagar; Gandhinagar; On-site; INR 279,000 - 390,600; Full time

Job summary

A luxury hotel in Gandhinagar is seeking a professional Guest Relations Officer to assist arriving and departing passengers. Responsibilities include coordinating airport transfers, managing guest inquiries, and ensuring smooth airport procedures. Candidates should possess a degree in Hospitality or related fields and have strong communication skills in English. Prior experience in the hospitality sector is preferred. The position involves working in shifts, including weekends and holidays.

Qualifications

• Prior experience in hospitality, travel, or airport operations is an advantage.
• Basic computer knowledge, including email communication.
• Well-groomed appearance and professional demeanor.

Responsibilities

• Welcome and assist arriving and departing passengers in a professional manner.
• Coordinate airport transfers (pick-ups and drop-offs).
• Handle guest inquiries, complaints, and special requests efficiently.

Skills

Strong communication skills in English

Good knowledge of airport procedures and local routes

Ability to work in shifts

Education

Degree in Hospitality, Travel & Tourism, or related field

Tools

MS Office

Job description

• Welcome and assist arriving and departing passengers in a professional manner
• Coordinate airport transfers (pick-ups and drop-offs)
• Handle guest inquiries, complaints, and special requests efficiently
• Liaise with airline staff, immigration authorities, and ground handling teams
• Assist guests with baggage and guide them through airport procedures
• Monitor flight schedules and adjust arrangements accordingly
• Maintain records of arrivals, departures, and guest movements

Qualifications & Requirements

• Degree in Hospitality, Travel & Tourism, or related field preferred
• Prior experience in hospitality, travel, or airport operations is an advantage
• Strong communication skills in English (additional languages are a plus)
• Good knowledge of airport procedures and local routes
• Basic computer knowledge (MS Office, email communication)
• Well-groomed appearance and professional demeanor
• Ability to work in shifts, including weekends and holidays