Customer Support Representative | BPO

Talent Acquaintance; Nagpur District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional for chat support and non-voice interactions. You will handle inquiries, resolve issues, and maintain detailed CRM records to ensure a high level of customer satisfaction.

The role requires strong communication, problem-solving, and teamwork within a fast-paced environment, with a focus on accurate information and continual learning about products and services.

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and multitask.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail ensuring accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support.
• Resolve inquiries and issues professionally.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions using CRM.
• Continuously update knowledge of products and services.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

CRM proficiency

Teamwork

Written communication

Verbal communication

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.