Air Freight Sales (Business Development) - Mumbai

Delhivery; Mumbai; On-site; INR 650,000 - 1,200,000; Full time

Job summary

Delhivery is seeking a high-impact Frontline Sales professional to drive the Cross Border Air Freight vertical from Mumbai. You will lead new client acquisition, expand existing accounts, and optimize revenue for international air express solutions across e-commerce, SMEs, and exporters.

Responsibilities include building a strong pipeline, negotiating rates, coordinating with internal teams, and ensuring top-notch service delivery with excellent CRM discipline.

Qualifications

• 2–6 years in frontline/field sales in logistics, courier, freight, or related sectors.
• Any Graduate degree; field-heavy role requiring travel.
• Two-wheeler with valid license preferred.

Responsibilities

• Identify, prospect, and onboard new customers for Cross Border Air Freight services.
• Hit monthly/quarterly volume and revenue targets for international air shipments.
• Build and manage a robust sales pipeline via calls, visits, referrals, and mapping.
• Assess customer needs and pitch appropriate cross-border air solutions.
• Coordinate with operations, pricing, and service teams for smooth onboarding.
• Negotiate rates and contracts within approved guidelines.
• Monitor competitor activity and market trends in cross-border logistics.
• Maintain CRM records of leads, meetings, and conversions.
• Ensure high customer satisfaction and retention through regular reviews.

Skills

B2B sales

Logistics knowledge

Negotiation

CRM proficiency

Territory management

Travel willingness

MS Office

Education

Any Graduate

Tools

MS Office/CRM

Job description

Role Name: Cross Border (Air Freight Services - New Sales Development)

Location: Mumbai

About the Role:

We are seeking a high-impact Frontline Sales professional to spearhead the growth and lifecycle management of our Cross-Border Air Freight vertical. In this capacity, you will be responsible for new client acquisition, account expansion, and revenue optimization for international air express solutions, catering to a diverse portfolio of e-commerce merchants, SMEs, and large-scale enterprise exporters and importers.

What You'll Do:

• Identify, prospect, and onboard new customers for Cross Border Air Freight services within an assigned territory.
• Achieve monthly/quarterly volume and revenue targets for international air shipments.
• Build and manage a strong sales pipeline through cold calling, field visits, referrals, and market mapping.
• Understand customer shipping needs (destination countries, volumes, product categories) and pitch the right service solutions
• Coordinate with operations, customer service, and pricing teams to ensure smooth onboarding and service delivery.
• Negotiate rates and contracts within approved pricing guidelines
• Track competitor activity, pricing, and market trends in the cross-border logistics space.
• Maintain accurate records of leads, meetings, and conversions in CRM.
• Ensure high customer satisfaction and retention through regular account reviews.
• Resolve escalations related to billing, documentation, or service delays in coordination with internal teams.

Required Skills:

• Strong communication and interpersonal skills.
• Proven track record in B2B/B2C field sales, preferably in logistics, courier, freight forwarding, or export-import services.
• Basic understanding of international shipping/customs documentation is a plus.
• Target-driven mindset with strong negotiation skills.
• Ability to work independently and manage a territory.
• Proficiency in MS Office/CRM tools.
• Willingness to travel extensively within the assigned area.

Eligibility:

• Experience: 2-6 years in frontline/field sales (logistics, courier, freight, export-import, or related industries preferred).
• Education: Any Graduate.
• Other: Two-wheeler with valid driving license preferred (this is a field-intensive role).