AGM / DGM - Key Account Management

Fonty Supply Chain Solutions; Mandideep; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Fonty Supply Chain Solutions seeks an AGM/DGM - Key Account Management to strengthen customer relationships, drive growth within existing accounts, and develop new business opportunities across PAN India. You will ensure excellence in after-sales service and operations, collaborating with cross-functional teams to deliver customer success.

Responsibilities include leading a CRM team, managing contracts and commercial terms, coordinating site deployments, and driving end-to-end account lifecycle

Qualifications

• Experience in CRM leadership and managing a team of CS Executives.
• Strong understanding of contracts and commercial terms.
• Proven ability to drive growth within key accounts.
• Experience with site operations and after-sales service delivery.

Responsibilities

• Drive business expansion within existing customer accounts
• Identify and develop new business opportunities across PAN India
• Maintain strong site-level relationships and coordinate deployments
• Resolve operational grievances and ensure invoicing accuracy
• Lead CRM department and manage a team of CS Executives
• Oversee contract renewals, escalations, and commissioning of orders

Skills

Communication

Leadership

Stakeholder management

Analytical problem-solving

Customer-centric

Operational coordination

Contract understanding

Tools

SAP

ERP systems

Advanced Excel

PowerPoint

Job description

The AGM/DGM Key Account Management will be responsible for strengthening customer relationships, driving business growth within existing accounts, developing new business opportunities, and ensuring excellence in after-sales operations and service delivery across PAN India.

Key Responsibilities

Business Development & Account Growth

• Drive business expansion within existing customer accounts
• Identify and develop new business opportunities across PAN India
• Build long-term partnerships and strong customer engagement
• Manage customer onboarding and account lifecycle

Customer Relationship & Site Operations

• Maintain strong site-level relationships
• Handle invoice clearance and operational grievance resolution
• Maintain complete and accurate site information
• Conduct site surveys and coordinate machine deployment
• Coordinate with technical teams and operators for issue resolution
• Execute and coordinate decommissioning activities

Contract & Commercial Management

• Track contract escalations, renewals, expiry, and execution
• Ensure commercial offer acceptance for parts/services
• Help in get the outstanding payments clearance from Customer
• Manage confirmed orders through commissioning at existing sites
• Working knowledge of legal and commercial contracts

CRM Leadership & Operational Excellence

• Lead CRM department and manage a team of 6 CS Executives
• Implement new business and operational development tools
• Strengthen after-sales processes and customer support systems
• Maintain CRM standards and customer database accuracy

Skills & Competencies

• Strong communication and stakeholder management skills
• Leadership and team handling capability
• Customer-centric approach
• Analytical and problem-solving ability
• Operational coordination expertise
• Commercial and contract understanding

Technical Requirements

• Advanced Excel and MIS reporting
• Strong PowerPoint presentation skills
• Working knowledge of SAP and ERP systems