Agency Manager

Niva Bupa; Coimbatore District; On-site; INR 350,000 - 600,000; Full time

Job summary

Niva Bupa in India seeks an Agency Manager to drive business growth through strategic agency management, recruitment, activation, and premium collection. You will mentor a team of agents, monitor performance, and ensure compliance with regulatory requirements.

The role emphasizes analytical thinking, deep health insurance domain knowledge, strong communication, and leadership to build a high-performing agency aligned with company targets.

Qualifications

• Analytical skills to read MIS and derive insights.
• Sound knowledge of health insurance policies and practice in India.
• Good knowledge of legal and regulatory requirements and compliances.

Responsibilities

• Manage all business parameters for the assigned region.
• Recruitment, activation, and premium collection for agents.
• Drive case rate and case count, and ensure persistency and production targets.
• Engage, coach and mentor agents to stay motivated and productive.
• Ensure compliance with regulatory norms and company policies.

Skills

Analytical skills

Team leadership

Communication skills

Education

Graduation in any discipline

Job description

Job Description

Role responsibilities

JOB SUMMARY

(Primary function and purpose of this role)

• Enable achievement of key business outcomes
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements

KEY RESPONSIBILITIES

A. Achievement of Business Plans

• Ability to manage all the parameters of their business;
• Recruitment
• Activisation
• Premium Collection
• Case Rate and Case count
• Persistency
• Ensure that the Agents are engaged, motivated and productive by forging a strong relationship
• Ensure that Agents are constantly inducted, activated and productive
• Drive the incentive schemes to ensure that the Agents income exceeds benchmark
• Drive the RR schemes floated by HO, ZO and branch
• Support the Agents in liaison with the HO for addressing their requirements/ concerns
• Being fully compliant to all the norms laid down by the regulators and the company
• Manage channel conflicts in the team
• To achieve product wise targets profitability
• Understand the Agents business in depth and seek opportunities for business development and revenue generation

B. Team Building

• Goal setting of all Agents in the team.
• Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals
• Regular Field observation and Demonstration with the agency force
• Regular Agent visit

Key Measures of Performance

Major performance assessing criteria and expectations from the role

• New GWP
• Renewal GWP
• Renewal no. of cases
• Active agents and PA
• New Agents Hiring
• Audit findings

Key Relationships (Internal / External)

(Key internal and external stakeholders)

Internal: Agency Team Cross Functional Teams

External: Agents Policy Holders

Preferred candidate profile

A. Analytical Skills

• Designing Sales Strategies to achieve the business goals
• Analytical skills to read , interpret MIS
• Skill sets to handle a team of agents to achieve the business goals

B. Domain Knowledge

• Sound domain knowledge of the health insurance policies and practice in India
• Good knowledge of the legal and regulatory requirements and compliances

C. Leadership Attributes

• Strong written and verbal communication skills
• Ability to manage a team, keep it motivated.
• Result orientation
• Ability to spot and utilize opportunities.
• Energetic and enthusiastic personality

Minimum Qualification

• Graduation in any discipline from a recognized educational institute

Minimum Experience

Experience - 1-5 years of relevant work experience.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.