Agency Manager

Nivabupa; Bengaluru; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Niva Bupa is seeking an Agency Manager / Senior Agency Manager to lead the agency channel across multiple locations. The role focuses on building a quality agency, driving recruitment activity, and managing incentives to exceed benchmarks.

The candidate will ensure compliance, nurture relationships with agents, and push for revenue growth while achieving business plans through effective team leadership.

Qualifications

• UG or PG passout required.
• Fluent English and regional language ability expected.
• Strong relationship building and presentation skills required.

Responsibilities

• Enable achievement of key business outcomes.
• Build a quality agency by focusing on hire quality and skilling.
• Ensure adherence to statutory and compliance requirements.
• Manage agents, motivate and drive productivity and revenue.
• Drive incentive schemes to exceed benchmarks and resolve agent concerns.

Skills

English fluency

Regional language

Relationship management

Presentation skills

Self-motivation

Target achievement

Education

UG or PG passout

Job description

Agency Manager / Senior Agency Manager / Key Agency Manager

Location Multiple Locations

Reporting Manager Name -

Department BaseAgency

Branch Manager / Deputy Branch Manager

Offered Grade M7

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare

Our Values

• Commitment
• Empathy
• Transparency

Proficiency Level (Please Tick)

• L1: HEAD OF FUNCTION/BUSINESS (Sr.Leadership Team)
• L2: MANAGER OF MANAGER
• L3: MANAGER
• L4: INDIVIDUAL CONTRIBUTOR

Primary Role Description

• Enable achievement of key business outcomes
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements

A. Achievement of Business Plans

• Ability to manage all the parameters of their business
• Recruitment
• Case Rate and Case count
• Ensure that the Agents are engaged, motivated and productive by forging a strong relationship
• Ensure that Agents are constantly inducted, activated and productive
• Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark
• Drive the R&R schemes floated by HO, ZO and branch
• Support the Agents in liaison with the HO for addressing their requirements/concerns
• Being fully compliant to all the norms laid down by the regulators and the company
• Manage channel conflicts in the team
• To achieve product-wise targets & profitability
• Understand the Agent’s business in depth and seek opportunities for business development and revenue generation

B. Team Building

• Goal setting of all Agents in the team
• Regular and periodic review, monitoring and mentoring of all the relationships they are managing to ensure that they are on track to achieve their goals
• Regular Field observation and Demonstration with the agency force

Key Requirements – Education & Certificates

• UG or PG Passout

Key Requirements – Experience & Skills

• Fluent Communication Skills in English + Regional Language
• Good in relationship management and presentation skills
• Positive attitude and self-motivation
• Accountability for managing their targets
• Must have 2 to 10 years Agency channel sales experience from LI/GI/HI