Agency Manager

Niva Bupa Health Insurance; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Niva Bupa Health Insurance is seeking an Agency Manager in Delhi to lead agency operations and drive growth through effective recruitment, activation, and premium collection.

Ideal candidates have a graduation and 4–6 years of relevant agency sales experience, with strong leadership, communication, and regulatory knowledge. This role offers growth within a fast‑growing BFSI environment. You will build a high-performing team and ensure compliance with regulators.

Qualifications

• Graduation in any discipline from a recognized educational institute.
• 4-6 years of relevant work experience.

Responsibilities

• Achievement of Business Plans
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements
• Recruitment
• Activation
• Premium Collection

Skills

Convincing Skills

Insurance Knowledge

Continuous Learning

Technology Proficiency

Team Work

Problem Solving

Regulatory Knowledge

Customer Focus

Education

Graduation

Job description

JOB PROFILE

Posi

Agency Manager

n

Delhi. Name -

ABM/ DBM/ Branch Manager / Sr. Branch Manager – Agenc

Retail Sale

nation

ABM/ DBM/ Branch Manager / Sr. Branch Manager – Agency

Offered Grade

Assistant Manager

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare”

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

Proficiency Level

(Please Tick)

L1: - HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team)

L2: - MANAGER OF MANAGER

L3: - MANAGER

L4: - INDIVIDUAL CONTRIBUTOR

Abalth Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.

ESG:

Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society

For more Details visit our website- www.nivabupa.com

Key Roles & Responsibilities

Primary Role Description: -

• Enable achievement of key business outcomes
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements

Key Roles & Responsibilities:

• Achievement of Business Plans

Ability to manage all the parameters of their business;

Recruitment

Activation

Premium Collection

Case Rate and Case count

Persistency

Ensure that the Agents are engaged, motivated and productive by forging a strong relationship

Ensure that Agents are constantly inducted, activated and productive

Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark

Drive the R&R schemes floated by HO, ZO and branch

Support the Agents in liaison with the HO for addressing their requirements/ concerns

Being fully compliant to all the norms laid down by the regulators and the company

Manage channel conflicts in the team

To achieve product wise targets & profitability

Understand the Agent’s business in depth and seek opportunities for business development and revenue generation

Team Building

Goal setting of all Agents in the team

Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals

Regular Field observation and Demonstration with the agency force

Regular Agent visit

Key Requirements – Education & Certificates

Education

• Graduation in any discipline from a recognized educational institute

Experience

Key Requirements - Experience & Skills

• 4-6 years of relevant work experience

Key Functional Competencies

Functional competency

Beginner

Intermediate

Expert

Convincing Skills

Yes

Product/Insurance Knowledge

Yes

Continuous Learning

Yes

Technology Proficiency

Yes

Team Work

Yes

Problem Solving & Analytical Skills

Yes

Compliance& Regulatory Knowledge

Yes

Customer Focus

Yes

Comments if Any/ Add. Comp.

NBHI Core Competencies

Behavioral Coetenc

Behavioral competency

Beginner

Intermediate

Expert

Execution Excellence

Stakeholder Management

Driving Results

Process Adherence

Continuous Self-Development

Targets/ KRA/ KPI (Tentative Business Nos./ Goals, Measure of Success & Weightages)

Goals

Measures of Success

Weightage

Company MOS

Defined as per Company Policy

Defined as per Company Policy

New GWP

Renewal GWP

Renewal no. of cases

Active agents and PA

New Agents Hiring

Audit findings

Unnati - Employees whose vintage less than 1 Year then below targets are applicable:

From

To

Minima

Unit Manager

Agency Manager

1,500,000

Agency Manager

Senior Agency Manager

2,000,00